Responses (11)

C

ChrisJohn

> @mdkrebs11 wrote: > > **Tried to provide feedback to Ring on an issue with the app but there is no place to submit feedback anywhere. Everything directs you to this Ring Community. Not sure if others are having the same issue but, for the past few weeks, the timer slide bar when playing back videos is broken. For example, a video may be 1 min long and the countdown on both sides works fine (i.e. the left counter increases and the right counter decreases as the video plays). But the dot along the timeline that should slide across the bar doesn’t move. It stays at zero the entire length of the video playback. So you can't slide back and forth to fast forward or rewind to different spots in the video. I have a Video Doorbell Pro and access my videos on iOS running 13.5.5 on both iPhone and iPad. Oddly enough, the slider works fine on the native Mac app. **It works fine on my iPhone and iPad running the same iOS. Perhaps try signing out of apps and back in or even deleting the apps and reloading

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08-06-2020 10:06:11

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N

newtons69

I have same problem! Slider bar does not work on my iPhone X running latest ios

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08-06-2020 14:34:27

R
RFHallett
I'm having the same issue on both of our IPads, even after an uninstall and reinstall. It works fine on my Android phones. What gives a d why doesn't somebody within Ring respond?Very frustrating!
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08-06-2020 20:49:08
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M

mdkrebs11

Deleted apps on iPhone and iPad then reinstalled but didn't solve the problem. Works fine in web versions of Ring and also the native Mac app but not in iOS apps. You can see in the attached the video is :26 into a 1:00 video but the slider dot is stuck all the way to the left.

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08-06-2020 21:41:09

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holmesar

I am having same problem. Very frustrating. Has to be problem with latest version of app. Have older app on another phone and it is working fine.

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10-06-2020 16:56:23

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Fragmasters

I have same problem! Slider bar does not work on my iPhone X running latest ios My wife has a iPhone 6S - same issue. Please issue a fix - paying for a service monthly. Ring service is specifically made for mobile usage.

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22-06-2020 09:40:52

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K

Kstone3

2 Weeks later and still broken??? What’s up with the Slider in iOS? Thanks.

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23-06-2020 09:07:08

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trongod

I wouldn't say this is cosmetic. This directly impacts functionality. If the slider in the app doesn't work, that's broken functionality.

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24-06-2020 20:28:06

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nathan008

Thanks for responding to our concerns @Chelsea\_Ring - it's nice to know Ring knows about this issue and is working on a fix. Looking forward to a fix soon!Thanks.Nathan

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05-07-2020 14:08:27

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holmesar

It is now coming up on a month since this problem was reported. Since this is a so called cosmetic bug why the long delay in getting fixed?

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05-07-2020 16:42:54

D

Ditto

Same problem. Come on, Ring, please fix this! In addition to the slider stopping, when manually moving the slider with my finger to fast forward, the beginning of the video repeats.Therefore, you can't tell whether something has happened twice, or it's just a defect in the video playback.

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05-07-2020 18:39:17

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Mashimaro002

You’re not alone. I have an iPhone XS and my husband have an iPhone 7 most updated iOS and it doesn’t work for us either. I’ve even tried uninstalling and reinstalling.

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27-06-2020 04:05:26

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Mashimaro002

Just updated my app yesterday and the issue appears to be fixed now.

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11-07-2020 16:19:44

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holmesar

Last update was July 2 and still no fix. I do not see a later update in App Store.

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11-07-2020 17:17:17

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nathan008

I just updated my iOS app (version 5.28.0) this morning and it is fixed. Thanks!

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11-07-2020 17:29:26

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holmesar

Just updated app to 5.28 and now works. Thank You Ring

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11-07-2020 18:13:35