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G
Video playback covered by solid black progression bar, missing what's detected. 75% Transparency
negative-feedback
neighbors
android
ios

At the bottom of all videos, there is a solid black palyback progression bar. It needs to be mostly transparent so you can see what is under it. We miss the critters we are trying to track, and by time the progression bar disappears, the critter is out of the video.

3064

0

6

07-08-2020 02:33:20

Responses (5)

  • J

    This is a big problem that needs to be addressed. Those few seconds that the video content is covered by the status bar matter. The status bar needs to be moved and/or optional to the user.

    2

    01-05-2021 18:08:01

    • Y

      Any update? I agree the black bar on Android phones is terrible. Blocks 20% of the screen! I will cancel and use another company. If you can only see part of the playback, what's the point?!

      0

      15-06-2021 19:41:59

      • Y

        I guess the issue will just get ignored by Ring.

        0

        15-06-2021 20:42:48

          J

          Typical corporation protocol: ignore the customers keeping your business alive.

          0

          29-02-2024 23:55:50

      • G

        They/Ring programmers fixed it.

        0

        19-07-2023 14:13:37

        • J

          The black bar is very much still there and does not go away.

          0

          29-02-2024 23:54:46

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