Ring App
Thermostat Honeywell T9 and Level Locks always show ERROR on shared person I Phone
Hi there. I have a Ring alarm 2 dorbells pro and T9 thermostat and 2 level locks. There is 4 people in the household. I have the ring app on Android phone and everything works OK. On my wife's I Phone thermostat and locks always show error. She linked her Amazon account already. What could be the issue here? Thanks.
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05-01-2022 10:12:25
Responses (8)
- V
I think you can have only one account link. Remove Amazon link and try Shared Access in settings in your Ring App on your Android phone.
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06-01-2022 12:33:32
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- V
I would go [Here](https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices) and start setup again. I think you can only have one Account owner, her Amazon link would make it 2.
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06-01-2022 01:10:52
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- A
Yes, I already invited her and she accepted. She has all devices enabled. The alarm and doorbells work OK but thermostat and locks do not.
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06-01-2022 02:32:02
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- V
Quote from How to Use: > Once you've set up a device in your Ring app, you'll be the sole account owner. As the account owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same login and password you use to log into the Ring app. If you have multiple Ring devices, you must add the *Shared* User to each device *individually* . You don't need to make a Share if you want your wife to have full control also.
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06-01-2022 03:10:07
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Vakeda
I think you can have only one account link. Remove Amazon link and try Shared Access in settings in your Ring App on your Android phone.
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06-01-2022 12:33:32
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