Ring App
"The RIng App has a Temporary Connection Issue"
I've been using the Ring app on my Galaxy S9, Android 9, and it's been fine until yesterday when I would get a Temporary Connection Issue. There seemed like no way to get into the app, via cell or wifi. I've been using NordVpn for quite a while and have previously had no issues using the Ring app with it connected. But after disconnecting Nord today I can now get into the app. The Ring app definitely does not like Nord now for some reason... though other apps are functioning fine. Why is this a problem for the Ring App? Please fix......
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26-01-2020 08:45:18
Responses (7)
- M
@coinoprus , I've moved your post here as your concern looks closely related to this. You both also provide some great steps to improve operation. Check out my response for some additional steps, and let us know how it goes! :)
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28-01-2020 10:14:15
CLooks like whatever was causing the problem has been resolved. Ring app now opening within 1 second. I saw a notice from Ring stating problem with loading had been fixed and assume that was either the fix or related because everything started working properly again at that time.
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29-01-2020 02:04:34
- M
Hey @ronenpet! Excellent work isolating the vpn as a cause. Check out our [help center article](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) about other android apps that can conflict with the Ring app. Try updating the Ring app or even the vpn app to see if this improves the functionality when both are enabled/ open. I hope this helps! :)
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28-01-2020 09:55:48
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- R
Same issue now happening on iOS. Just started today. Have used NordVPN for weeks with no issue and just now get this same error. Have to turn off NordVPN to access my ring dashboard.
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02-03-2020 10:53:20
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NI have the same error on my iOS; however, I’m not using NordVPN. It was working as of 8:30 pm PST today. I’m wondering what the issue is. 
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08-03-2020 07:51:51
LThis just started 4/15/20 pm EDT. Can find no info re: ring system status -- anyone know what this error message actually means?
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15-04-2020 10:36:45
- M
Is this issue ever fixed? I have been getting the same connection issue. Restarted phone, uninstalled and installed. After install I am not able to login it self. This is really frustrating especially when I am outside without WiFi which is the main reason we bought the ring door bell
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31-12-2020 02:33:07
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JThis is happening to me today…. All systems are showing good to go, but I am still getting it issue… No active VPN, and is it cell and WI-FI. 
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14-04-2022 07:27:18
- S
This is happening on iOS on Wifi and cellular data both. No VPN is configured on my device. The app becoming unusable like this severely limits the ability to use the ring system. Please get this fixed.
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01-08-2022 06:45:27
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coinoprus
This just stated happening in the last 3-4 weeks. The problem appears to only happen when wifi is enabled on my S10 phone. Takes approximately 17 seconds to open to camera views and appears to be downloading from wifi as shown on the phone wifi icon. Works perfect when wifi turned off. One to two seconds to load and open. Data saver is off. Airplane mode off. Wifi calling off. NFC off. Mobile data on. 2G, Bluetooth and Network Diagnostics on/off, no effect. Carrier is ATT but app works fine on my wife's iPhone S6 with or without wifi on/off. OS kernal version 4.14.117-17369568 Android version 10 Ring version 3.21.1
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27-01-2020 04:26:33
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