Ring App

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W
Slow Connection to Devices
hardwired-security-cameras
hardwired-video-doorbell

What is up with the app lately? I have a doorbell and two stickup cameras. One of the three will have a black screen for the preview. None of them connect right away. Someone rang my doorbell the other day, **except it rang three minutes after they left the porch**. I could not determine the time for a while because I could not get to live view. In the past, my stickup cameras were instantly connected. Not any longer. I have made no changes to my Wi-Fi mesh network. Signal strength per the health tab is strong. My Wi-Fi Signal Strength app shows 95% at each device. My Chime is less than 12 feet from the front door and sits in the middle of a triangle of the cameras. This issue is either the app issue or the servers. Are you placing too many people on one server and overloading its ability to communicate? I am a tech-savvy individual. I have **restarted** my **Wi-Fi router**, **disconnected** the **power** **from my devices** and **restarted them**. I added a new mesh node closer to the stickup cameras despite the 95% signal strength on 2.4Ghz and 5Ghz. I am the only system on the Wi-Fi channel, so there is no interference. @Ring, fix whatever is wrong. ***Update the software so we can see all cameras simultaneously.*** If someone were to go from my porch into the backyard, I could not bring the cameras online fast enough to know where to "*greet*" them. This is the reason I spent the money on the products and pay for the monthly plan.

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28-08-2022 10:46:01

Responses (1)

  • M

    My app has been getting buggier and buggier lately as well. I just updated a post that I made a few years ago about "Mode Change Failed" and dashboard not loading etc. Those issues have returned for me. I have cleared app cache, uninstalled and re-installed app etc. I power cycle model and router on regular basis and recently upgraded router. Are you also experiencing mode and dashboard issues? Also, agree that the Ring Doorbell response has gotten so slow that it is not usable for answering the door.

    0

    02-09-2022 06:24:06

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