Responses (3)

• M

  Marley_Ring

  Hi @rguenthe! When adding a shared user, the owner must enter the email address associated with your account and invite you. Please ensure the account you created is utilizing the email they would have used for this. There may be a chance that the owner has to send another invite for you. I hope this helps! :)

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  28-05-2020 10:32:11

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  R

  rguenthe

  I created the account with the address in the "to" field of the invitation email. I guess I'll have to ask for another invite.

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  28-05-2020 10:50:00

  C

  Chelsea_Ring

  We're you able to be added as a shared user, @rguenthe ? Thank you :)

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  29-05-2020 10:37:36

• B

  Barbara11

  This exact thing happened to me. I requested a new invite, when I click on the link to manage the request, I get a screen that says no locations found. Please let me know how to gain access to the ring device that I’ve been invited to be a shared user. Thank you.

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  24-07-2021 08:28:25

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• M

  Marley_Ring

  Hi there, @Barbara11! While logged in on your Ring app, view the locations drop down option at the top of the Ring app dashboard, or Ring app menu, and ensure the desired location is selected. If the shared device no longer appears, the best next step will be to reach out to the owner to send another invite. I hope this helps! :)

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  26-07-2021 07:00:34

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