Ring App
Screen reverts to portrait mode after leaving live view
Last day or so, when clicking out of live view, screen turns sideways like it’s in portrait mode.
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23-04-2020 10:05:13
Responses (10)
- Q
Yay it's fixed! I don't see an Accepted Solution button, but thank you!
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17-05-2020 03:42:56
LWhy on earth would I use the TABLET in portrait mode to use the app? Did anyone from development used a tablet? My tablets are fixed to the wall in LANDSCAPE mode and imagine how I constantly tilt my head 90 degrees to use the app in portrait. So, dear Ring app developers try to use common sense and not fix something that is not broken. I can not use the app in current state.
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22-06-2020 04:12:49
- T
Hello, I guess this is a bit old now. I joined ring today with my first doorbell, mostly good experiences on ios phone/ tablets, PC. But I have one landscape mounted android device that is doing my head in. Live view is fine but when leaving it to look at time line/dashboard it reverts to portrait mode which is just stupid. It does not do this on ios so I dont see how it can be by design. Perhaps I am missing a simple setting but I shouldn't have to use a third party app to try to correct this. I have found a few threads on this but none that look to be resolved. It works fine on IOS so it is also not a feature request. Not sure if this is the best place to post but its a start. Thanks Martin
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02-06-2021 05:04:22
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CHi @timmo65. Thank you for sharing this feedback with us! I checked with my team on this and they informed me that the designed functionality of the Ring App on both platforms is that it should revert back to portrait mode when you end Live View. With that said, I did pass on your feedback regarding the desire for it to stay in landscape mode after ending Live View. Thank you again for sharing! :)
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02-06-2021 06:35:52
THello, Thanks. That is not correct. If by both platforms you mean Android and IOS then that might be the case for iphone but it most certainly is not for IPAD - running latest IOS. I have test on multiple devices and IOS IPAD does not revert to portrait when leaving live view. If you are viewing in landscape for live view why on earth would you want to automatically switch to portrait. At least give the user the choice and add an item in the settings to turn this on or off. I am not the only one as you can see from this and other threads. Please keep on to the developers and if this is not on the list of planned upgrades please make it so. Thanks Martin
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08-06-2021 04:07:51
- F
Totally agree with Martin and thank him for detailing this out. Why is it taking so long to revert back and fix this and provide a choice to the user on which mode the user wants to view, landscape or portrait? I hate to. be rude here but everyone is being done wrong here by Ring. I am an IT manager for a military contractor. We have 50 software developers working on contracts for the department of defense. If we pulled this on our customer with such a stupid move and then add insult to injury by not fixing it immediately we’d be out of business fast. How could Ring behave this way and treat such a large and patiently loyal customer base this way when Ring can see how upset everyone is? It was a stupid thing to do to not consider every platform one might use to run the Ring app. And the products are not cheap either. It’s our hard earned money. Fix it! There, I said it.
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09-07-2021 02:23:48
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- F
Frustrated427 really nailed it!! My comments are even more appropriate in response to Frustrated427, thank you for your guide to walk Ring through the hoops we now have to jump through just to demonstrate the stupidity of it all.
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09-07-2021 02:29:05
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- A
I found the app "Orientation Control" (https://play.google.com/store/apps/details?id=net.mm2d.android.orientationfaker) fixed this for Android. Rapid Ring now opens in landscape mode and reverts to landscape mode after ending a live "session".
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30-08-2021 08:25:05
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DavidinCLT
Dear Ring, Another vote here to fix this terribly annoying bug. This is a user experience 101 mistake, Ring.... My wife thinks I'm trying to drive somewhere on some iPad video game because I keep holding it up and twisting it back and forth all the time. FIX THIS PLEASE!
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13-05-2020 08:51:11
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