Ring notifications stops
I have an android phone. The Ring notifications only appear if I open the app and once i close the app the notifications will stop coming through. I have checked the notifications setting on my phone and it is all enabled. I have checked that there is no known conflicting app installed. I know the doorbell is functioning properly as the notification will appear on my husbands iPhone. Any ideas?
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04-05-2020 05:12:39
Responses (2)
- J
Hi, It still doesn't work. I still have to go into to the app for the notification to come up
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09-05-2020 09:45:01
JI have the same problem, but with an iPhone X. I used to get windchime alerts even if my phone was dark. Now I only get windchime alerts when I wake up my phone and the ring app is open. I can’t find a setting to make it alert me even if my phone is asleep. Suggestions?
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09-05-2020 09:01:50
C@jdechong Please check this article [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to ensure you do not have any apps that conflict with the Ring app. If you have none of these apps, could you capture a screen recording of what this looks like? You can then compress the MP4 file into a ZIP file so you can attach it in your reply (MP4 is not support but ZIP files are). @Jp1984 Could you try removing the Ring app from your phone, rebooting your phone and then reinstalling the app? Once reinstalled, log in and try forcing a notification event to show up to see if it's working as it should! If it's still not working, please reach out our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices).
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11-05-2020 05:34:16
JHi Chelsea, There are no conflicting apps on my phone. Im not sure what screen capture you would like me to show you because I don't have a problem with the actual doorbell. I have a problem with the notification.
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12-05-2020 03:55:19
C@jdechong A screen recording of you having to go into the app, then the notification popping up, would show how the app is preforming in a way it should now. With that, I can take this to my team to look into further for us to see what could be causing this! In addition, I would like to ask if you log out of the app when you close it? If you are logging out, this will halt the notifications, and thus when you open the app and log back in, you are not able to get any notifications. You will need to ensure you stay logged in to make sure you keep getting the notifications. Let me know if you're able to get this screen recording to showcase what you mean by getting the notifications after opening the app, as the process seems a bit confusing to me!
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12-05-2020 05:39:21
- C•
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21-11-2022 05:03:35
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Chelsea_Ring
Hi @jdechong. Could you try removing the Ring app from your phone, rebooting your phone and then reinstall the Ring app? From there, sign back in and allow notifications to ensure they are still coming in. Feel free to ding your Doorbell to make sure the notification comes through!
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04-05-2020 06:54:57
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