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Ring not operating realtime
So my ring seems to be malfunctioning. When i try to check life view, it never shows. It just times out. Motion alerts and door rings are not updated to the app either.
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02-06-2020 21:31:00
Responses (1)
- J
Hello Chelsea, Device is online and I attached a picture of the last health check and all. I have the Ring (2nd gen). No i do not have a ring plan at moment. I want to get one but it doesnt make sense when i am not able to even get a live view 90% of the time.
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02-06-2020 21:49:00
JHello Chelsea, Yes i know that without the ring subscription, you cant see recordings. I have attach a picture of my ring history. Usually my ring history gets updated with every alert. All day i get alert notifications, but the history doesn't update real time. There has always been a slight delay between action at the doorbell and when i get the notification on my phone. But now its hours. At 3pm is when the 10am motion alert will show on my history. I will try the rapid ring app now and see if that helps with accessing live view easily and get back to you. Thanks
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02-06-2020 22:02:13
JI have installed the rapid ring app. I will monitor it for next 24hrs, and see if any improvements and let you know. Does the rapid ring work independently of the ring app? Seems I will still need the ring app to have all other features?
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02-06-2020 22:08:35
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JacquelineJCole
Not sure if the app needs updating but i dont see an update. Alerts from this morning, are still not uploaded to history. I have another camera device on the internet and i dont have this problem. It works realtime so its nt the internet
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02-06-2020 21:32:32
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