Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
Ring app opens with Neighbors app screen
This is certainly NOT fixed, and all of the "Official Ring" fixes posted here do not solve the simple problem..... Android ring app. When I open the app I ALWAYS get the stupid neighbor alert screen. EVERY TIME I OPEN THE RING APP. I have disabled every setting in all of the help docs. And gone though all of the post here. Nothing has changed this unwanted behavior of the application. When I open the Ring app, I expect to see my alarm controls and cameras / doorbell. NOT to have to hit the back button or the "x" on the top to see what I have the app for in the fist place. Looks like this has been a problem for well over a year now. Terrible.This is the screen that ALWAYS COMES UP FIRST when I open my ring app. I have even uninstalled the neighbors app.
5670 •
0 •
14 •
10-10-2021 01:11:00
Responses (11)
- D
After working through this with escalated Ring support for an hour, it's all but confirmed to be a bug in the Ring app that occurs for users who created their accounts from the Neighbors app instead of the Ring app. Since I just started using a Ring doorbell a few days ago, I didn't have much history to care about and just created a new account. Changed the email address of the first account and unlinked my Amazon account. Created the second account with my original email address in the Ring app and the app opens as expected. I can imagine most of you with tenured accounts wouldn't want to lose their video history. The rep said he'd be submitting an internal report with a link to this thread to address the bug.
•1
31-01-2022 00:31:22
- C
Hi @kflo. If you've tried the troubleshooting steps suggested in this thread and you're still experiencing this concern of the Ring App opening up directly to the Neighbors screen every time, we recommend reaching out to our support team so they can take a further look. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
•0
21-03-2022 18:47:08
- B
Same problem. And it didn’t ALWAYS do this - just within the last two months, maybe.I’m pretty sure I created the Neighbors account after I had purchased a doorbell.It’s frustrating to close your garage door on the way out, then have to sit in the driveway to push buttons to try to get to the dashboard to arm.
•0
19-06-2022 12:50:11
•
- M
why is this not fixed?!i am on android and this completely kills the user experience!
•0
22-06-2022 01:47:04
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
dRuEFFECT0
I also have this same issue. I originally created my ring account from the Neighbors app before I purchased any Ring devices. I'm trying out ring products and might switch all my nest cams over to ring cams, but this app experience is terrible. Perhaps there's a bug in the Ring app that redirects this subset of users (Neighbors-created accounts) to the Neighbors section.I have the Neighbors functionality completely turned off in the control center settings of the Ring app and yet the Neighbors section is always the first thing seen when launching the app. Fix this asap please.
1
30-01-2022 19:38:55
•