Ring App missing menu option 'Security Devices'
Trying to add a door sensor to my existing setup. I can't add the door sensor because the menu option 'Security Devices' is missing from the App.
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16-11-2020 06:23:56
Responses (6)
- K
I'm having the same issue, where the "Security Devices" option does not appear on my Ring app. I tried it on my Android phone first. And then I installed the app on my iPad, with the same result.
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18-12-2020 01:36:49
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- F
Same issue this ridculous. I have tried this this on 2 separate phones and it is the same on both
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27-03-2021 09:10:52
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- M
Sorry to hear about this, @FC2SW! Please ensure there is not a vpn enabled on your mobile device. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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29-03-2021 10:20:57
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- 5
Can you please help with this? I've been sent a new keypad and I cannot install it. Every set of instructions says to click on the "Security Devices" section which DOES NOT EXIST. I've gone into every menu and submenu and cannot find "keypad" anywhere. Further, your instructions told me to remove my existing keypad from my devices (which oddly enough worked just fine), so now I cannot view any of my devices. Please fix it!
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04-02-2022 02:52:10
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THi @54594513c488c0d78f497f1d9da0e1. When setting up a Keypad, you can tap the Setup a Device button, then tap Security and then tap Keypad. Here are some screenshots of how this looks.  If this is not what you are seeing in the Ring app, first ensure that your Ring app is up to date. If you still do not see this, please share a screenshot or screen recording of what you do see, so we can get to the bottom of this.
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07-02-2022 05:20:22
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Marley_Ring
Hi @Th30! When signed into the Ring app and visiting the Menu, there should be an option to Setup a Device and an option for Security Devices. As you mention not seeing this at all, try removing and reinstalling the Ring app on your mobile device. Alternatively, you can also visit your Alarm devices page in the Ring app, in which there will be a Setup a Device button in the Alarm devices list, that will bring you to the same page to select "Security Devices" for setup. I hope this helps! :)
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16-11-2020 07:33:25
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