Responses (7)

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  ChrisJohn

  > @Spidey-Sense wrote: > > Hello, > > > > Me & my roommate just downloaded the Mac OS version of Ring and when opening the LIVE VIEW window, after abut 3-5 minutes of viewing the window automatically closes. Is this normal? We were hoping we could leave the window open so that we could view the Ring Pro's LIVE camera feed on the desktop or switch back to it whenever we wanted. > > > > Is this how the app is supposed to function? If so, is there a way to submit a request to view a constant live stream thru the Mac app without the app automatically closiung the LIVE FEED? > > > > This app & function should also be added to the Apple TV and should even go as far as to interrupt the user's viewing session (if desired) and display any LIVE rings on the screen. Ring is not designed to be used as a permanent live view device,so it shuts down after a certain time.

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  15-06-2020 09:17:48

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  Spidey-Sense

  Is there any way around this or a way to do this? I imagine Im not the only one who would find this useful.

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  15-06-2020 03:19:58

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  PruntWHAT

  I think they call it a feature. :confounded:

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  03-07-2020 10:34:36

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  Levitation

  I'd like to do this too.

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  05-07-2020 01:59:33

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  Caitlyn_Ring

  Hey neighbors! As @ChrisJohn said, Ring Doorbells and Cameras are not designed to function with the Live View pulled up all of the time. After a brief period of time, the Live View will time out and disconnect. With that said, we do value our neighbors' feedback and we've created a[Feature Request](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature! :)

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  06-07-2020 06:26:36

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  Bar1068

  Are you saying LiveView can not be pulled all the time on a desktop device like a Mac? I can leave LiveView up for much longer on my mobile device than I can on my Mac Desktop.

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  19-08-2020 05:59:05

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  AndyWild

  This is absolutely ridiculous that it's not "designed to be in live view" all the time. That's just so stupid that I can't even describe what good reason they would have for this. If I want to view the camera always to keep an eye on a child, I shouldn't have to click a button to say "yep i still wanna watch." just let it stay the fuck on. So stupid it makes me ill.

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  02-01-2021 07:38:32

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  AndyWild

  This is absolutely ridiculous that it's not "designed to be in live view" all the time. That's just so stupid that I can't even describe what good reason they would have for this. If I want to view the camera always to keep an eye on a child, I shouldn't have to click a button to say "yep i still wanna watch." just let it stay the fuck on. So stupid it makes me ill.

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  02-01-2021 07:38:32

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  jarad

  This is a massive FAIL on the part of Ring. Live View on my Desktop (Windows) doesn't stay open for more than 30 - 60 seconds. What if I want to monitor my back yard? **I mean come on RING. Get your act together.** This is one more reason making me regret buying into the Ring brand.

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  06-02-2021 12:57:09

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  Dondorn

  Same here. Dont like it.

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  30-04-2021 03:11:06

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  Marley_Ring

  Hi there, neighbors! I wanted to clarify further on my last response. [quote="Marley_Ring, post:8, topic:9494"] Live view will automatically turn off after 10 minutes. You can then begin another live view shortly after. Check out our [help center article ](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View) about live view for more information. [/quote] This is by design for the live view feature whether on a mobile device or computer. At this time, a live view can be streamed for up to 10 minutes at a time. As we always value our neighbors' feedback, feel free to add this request on our [Feature Request Board](https://community.ring.com/c/products/feature-request-board/24). This way other neighbors can share their interest in one place, that we can organize and share with our teams here. :)

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  08-02-2021 07:43:58

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  jarad

  In my situation, I go live view, it stays open for 20 - 30 seconds then closes back to the Devices screen (Siren button, Live View button). At which point, I have to click the live view again... and again... and again... every 30 seconds... just to safely monitor the activity of my children in the back yard while also trying to work at my desk. This is unacceptable. What is the cause? Can it be fixed? Is this typical or atypical?

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  12-02-2021 09:16:39