Ring App
Ring App dials on phone
Hi all I have a strange issue. Whilst parked up waiting for someone yesterday, I checked my camera via theapp. At the time, my phone was connected to my hands free system in my car. The phone proceeded to make a call to my own number - obviously did not ring. I tried this a couple of times. Does anybody have any idea why this is happening and how to stop it? Thanks
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09-10-2019 05:54:09
Responses (10)
- C
Thanks for the reply. The hands free in the car connects by bluetooth so that will be the reason for the issue. I tested it today and the app was fine when the phone was disconnected from the hands-free but as soon as it was connected in the car, it dialled when I accessed the camera. It is not a show stopper as I certainly would not be looking at the camera whilst driving - though a passenger could!
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10-10-2019 06:19:59
GThat didn't work on my android and I am sitting about 5 feet from my Ring Doorbell. When my cellphone is connected to wifi it works great. It used to work both ways with and without wifi on phone before the firmware updates. Basically, when I try to connect to any of my cameras live view without my phone being connected to wifi and my bluetooth turned off it still will not connect. Can I get some other solution to this? Thanks
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28-01-2020 03:08:09
MHey @Geezy! With Ring Doorbells and Cams being wifi enabled devices, it is possible that bluetooth can interfere with video streaming for a variety of reasons such as a bluetooth device trying to connect, or an app that uses bluetooth conflicting with the processing on your mobile device. We recommend disabling bluetooth prior to streaming an event, for the best experience and optimal connection. I hope this helps! :)
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28-01-2020 10:31:49
- H
Not solved !!!!! i have the same issue and have had various mails to and from ring about this and clearly the tech guys there dont read this information. it not as easy as just turning of bluetooth as most people only have one phone... this will be connected to the car kit via bluetooth as thats how its used (legally too), someone rings my doorbell , by the time ive turned off bluetooth they have gone ! Therefore no point in having a ring doorbell... more the point i dont see the need for bluetooth for ring to work anyway... how and where and for what reason would you need bluetooth to use the ring app? .. furthermore this wasnt a problem a few updates ago but is now .... incidently on more than one phone and 2 different cars. isnt it as simple as taking the bluetooth facility away from the ring app as there is no use for it... p.s please share this with the rest of your tech support as clearly it isnt at the moment.
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26-02-2020 12:10:56
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- J
I can't believe over a year later and still the same issue? I just got a ring doorbell. I am having the same issue, I have v-tech home phones that connect to my cell via bluetooth as well, check live on the RING and it just keeps trying to dial my own phone number while I watch live, same in my Honda, continually attempts to call my own phone number. The solution of turning off bluetooth prior to checking live, is RIDICULOUS. Do the techs at RING have any technical background? That's like going to the doctor for pain and all he tells you is to not do what causes the pain, instead of investigating and solving the ACTUAL issue. Yet, in this instance, RING is the cause of the issue. My phone is the Samsung S9, not sure if it's an Android compatibility problem, as my brother has no issues with his iPhone, but it's ridiculous and as someone else said, a possible deal breaker, may look into Nest or Wyze...
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20-12-2020 11:08:34
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- F
NOT SOLVED!! This an unacceptable solution. The purpose of having Bluetooth available in cars to provide audio with connected devices. Fix the app so it doesn't use Bluetooth and rely on the cellular network that has bandwidth to provide both audio and video. When I use other smart home apps in my home they don't ring my phone.
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31-12-2020 09:00:58
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- W
It's now 02/11/2022 and RING has not solved this RING app problem! Strange that my Samsung Galaxy S20 Note Ultra phone and Samsung Watch 4 was working fine with the RING app with no conflicting issues until just recently I noticed audio problems trying to view history captured videos in the RiNG app. I noticed my bluetooth connected Watch 4 would start making a phone call every time I tried to view a video capture or live view. I noticed this bug after the phone was updated to Android 12. So why was it working on previous Android version 11 and now the bug has appeared again? RING developers please work with Google Android and Samsung developers to FIX THIS bug!
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11-02-2022 06:58:22
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Marley_Ring
Hey @Colourqueen , thank you for sharing your experience with the Community! With Ring Doorbells and Cams, being Wifi enabled devices, it is possible that there was some interference between your mobile phone's bluetooth and connecting to video in the Ring app. We recommend disabling bluetooth prior to streaming an event, for the best experience and optimal connection. I hope this helps!
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09-10-2019 10:06:29
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