Ring App
Ring and Neighbors App won’t recognize location
In both the Ring and Neighbors app - Ring doesn’t recognize my location. I assume it has something to do with my home being a new build, but even though professional monitoring is active, I can’t use any of the other location-based features (like the geofence). If I scroll to the map. It simply shows a map of the world and cannot identify where I am / where the home is. My account has the same issue on neighbors. I log in but cannot get any text to show up, it simply spins indefinitely. If I scroll to “map” it again simply shows the world and cannot locate where I am. I already dis-engaged professional monitoring to reset my location / address to no avail. Thanks for any help!
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03-10-2022 11:21:45
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Caitlyn_Ring
Hi @BigTuna41. Try following the steps below to update the address by re-entering it in the settings: * Ensure your [Ring app is up to date](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). * Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner. * Confirm the location you would like to update is selected at the top, then select **Settings** . * Select **Change Address.** * Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring. * Input your address, when you begin typing it should auto populate options in a drop down that you can choose from. Choose the correct address from the drop down. * Confirm your address is correct on the map. * Confirm the name you’d like for your **Location.** Sometimes choosing the address from the drop down rather than completely manually entering it in can do the trick. If that doesn't help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review your account settings in more depth. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-10-2022 05:15:14
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