Responses (21)

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  Eagle328

  Have you tried uninstalling the app, rebooting your phone and then reinstalling the app yet?

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  03-02-2020 05:03:16

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  Chelsea_Ring

  Hey @iain\_b, do you get this weak connection error when you are away from home trying to view the Live View, or also when you are home and connected to your home wifi? Sometimes the network you are connected to, such as a work wifi network, could have been updated with new restrictions that don't allow the Live View to connect easily. If this is not the case, please try removing the Rapid Ring app from your phone, rebooting your phone (turn it off/on) and then redownload the app to see if this helps as well!

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  03-02-2020 06:44:49

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  Mannyshere14

  This continues to happen to me on the rapid ring app, a red banner comes up at the top of live view with the weak connection issue. I have deleted the app and reinstalled no change. The noraml ring app works like a treat a whole lot better than rapid ring (rapid ring was working perfectly before better than the normal ring app). This happens regardless of being on wifi at home or outdoors or even when on mobile data. I am sure its down to a recent update on the IOS app.

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  05-02-2020 08:13:50

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  Lorenzom76

  I am experiencing the exact same issue. RSSI green but red banner in rapid ring. I have tried on my iPhone and IPad. Both devices with same issue.

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  08-02-2020 04:53:17

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  Jacqueline

  My Ring Ap is doing the same thing showing weak signal, I installed a new router and reset Ring, also deleted and reinstalled Ap - not making any difference, I stil get same message regardless of whether on 4G or WiFi ??? Was fine till few days ago

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  26-03-2020 08:33:09

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  Cloudnet

  Chelsea, Its clearly a Ring issue NOT a User issue! I have 8 Ring Devices, I have 5 Mesh WiFi devices around my property, most of my Ring devices have -50 RSSI or better, my upload speed is over 20MBPS and my download is over 40MBPS and all my devices show good health. My motion alerts still work and I can play recorded motion videos fine, but ALL my devices show "Weak connection" and wont play live, the same as hundreds of other iPhone users that are currently facing the face issue all since the lat IOS update. How about Ring fix the problem instead of blaming it on user error, as currently I'm wasting money on a Ple Protect subscription for nothing? That would be awesome if you could facilitate that, thanks Chelsea

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  08-04-2020 12:21:16

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  Techem

  Hi, I believe this is due to an iOS update or Ring app update - I also noticed the red banner with "Weak Connection" across all cameras (even hard wired) in the last few weeks. At first I put it down to a temporary issue - but now I am convinced that it's something to do with either an iOS update or Rapid Ring app update. I have tested Rapid Ring on a number of different Samsung (Android) tablets - and I haven't had any issues. I have also tested the Ring app on Windows 10 , again this works fine. Using iOS 13.3.1 (tested on iPhone X and 11 pro Max) - weak connection Rapid Ring 1.6.2.0 No issues using Android tablets 8.1.0 Wi-fi Pro Doorbell 1 x Floodlight Cam 2 x Spotlight Cam Hardwired Stick up Cam Power over Ethernet.

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  09-02-2020 02:05:24

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  Jacqueline

  I am getting same message on both Ring , and Rapid Ring Ap done all resets - no different, same on 4g and WiFi baffled

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  26-03-2020 08:34:45

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  Murphyrulez

  I've had this same problem start about a week ago. Main Ring app, connecting to a doorbell and camera and get the 'Your phone's connection is very weak'. My connection is fine, over 100Mb down.

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  28-03-2020 10:30:12

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  HoTatII

  Same here, and problem began about the same time ago as well. A week or so ... Now whenever trying to activate live view either manually or by tapping on pop-up notifications from my front ring door doorbell or stick-up camera in the driveway. I frequently get "Phone connection is weak" (or "... very weak") messages. But 2.4 GHz WiFi signal strengths read good at both the doorbell and driveway camera. And my android Smartphones also have good WiFi signal strengths. And connect over the 5Ghz band at 100-300 Mb/s down/up to a 1 Gb/s internet connection from AT&T Fiber.

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  29-03-2020 01:15:08

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  JP16

  Same issues. Is Ring going to address this?

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  09-02-2020 04:08:29

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  Techem

  Hi, I passed all the info onto Nicholas at Ring higher tech support. He called me and we did further testing. He has passed the relevant info on to the app developers. Hopefully there's a solution soon.

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  09-02-2020 04:11:22

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  Mannyshere14

  > @Techem wrote: > > Hi, > > > > I passed all the info onto Nicholas at Ring higher tech support. He called me and we did further testing. He has passed the relevant info on to the app developers. > > > > Hopefully there's a solution soon. > > > > There was an IOS update yesterday (11th), i thought this would sort the issues out, but for me this did not as i still get the "weak connection" issue. I have even got Ubiquiti (My Internet Networking provider) Technical Support investigating this so i can rule out my home network as an issue. Even though i still get the same issue on mobile data and other wifi hotspots :mansad:

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  12-02-2020 06:04:43

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  Lorenzom76

  I have partially your issue. After the update I don’t have anymore the weak signal message if I am checking the ring remotely (cellular or a wifi different from my own). It is very bad or not working at all when I am on my own network. The regular app connects better (not great though). I think is the known problem with Ring and Orbi mesh routers. What router do you have?

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  12-02-2020 06:35:50

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  Mannyshere14

  > @Lorenzom76 wrote: > I have partially your issue. After the update I don’t have anymore the weak signal message if I am checking the ring remotely (cellular or a wifi different from my own). It is very bad or not working at all when I am on my own network. The regular app connects better (not great though). I think is the known problem with Ring and Orbi mesh routers. What router do you have? The thing is it was working fine no problem before but after an update a few weeks ago (i think) this issue arose. I dont have a mesh system, i have a UDM (Dream Machine) router from Ubiquiti and this is wired to 3 Unifi Access Points - i am sure its the app as it was working before and i have no problems with live view on the main RING app. I trying to cover all avenues by getting Ubiquiti to check it out also.

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  12-02-2020 06:47:33

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  Techem

  Hi, I did some more testing as follows; Wifi over Hotspot for both connections. Connected my Android tablet to my iOS (Phone) hotspot and used Rapid Ring for 20-30 mins with no issues. Connect my iPhone to my Android tablet hotspot and used Rapid Ring - immediately got the weak connection message. So, it seems as though either the Rapid Ring app or iOS connection manager isn't working as expected. If anyone else has an Android device or older iOS version, can they test and post ?

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  12-02-2020 07:19:12

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  Cloudnet

  Same here Iain I have 8 ring devices and both Ring and Rapid Ring worked fine for me until a couple of weeks ag. My download is 40Mbps and upload is 22Mbps AND at at least 3 devices are only 2 metres from my Mesh WiFi point and yet I can no longer connect to ANY cameras, even tho my RSSI averages around -40~-60 so its clearly a Ring Server issue Try to get them to admit that would be impossible. they'll contantly blame user settings. Just about ready to upgrade to Arlo I think Tired of the poor quality from Ring lately

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  08-04-2020 12:13:18

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