Orange last day of trial banner won't go away.
I have a paid standard subscription. I bought a new pro camera and understand I got the premium trial that I didn't want. For the last 11 days I've had this annoying orange banner showing the countdown to losing premium features. First, it pops up every time I enter the app which is really frustrating, counting down from 7 days. Second, it's been telling me for 4 days that is the last day. Can you make the thing go away!!! If this is what happens when I buy a new Ring product, I won't be buying anymore. Further, stop changing the motion alerts! It use to show a red bubble on the camera that had motion, then it went to a history notification on the top bar, now that message has changed again. Can you just leave it alone?
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22-11-2024 03:04:34
Responses (16)
- U
My reply got banned for using the word S U C K S... this is nuts. Posting again. I still have this banner on my app! Now I've had this "last day of trial" for at least 19 days. Hello Ring? Anybody there? Fix this! I'm now looking at Eufy cameras as this situation is no good, and so does the lack of 2K or better cameras. Guess I'll be selling my Ring equipment due to a recent history of poor updates and never ending changes that keep affecting the way I use the app. Just leave it alone for a while.
•1
29-11-2024 03:01:13
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- U
How can I be added to this bug notification without calling support and spending an hour on the phone? Every time I call, no matter what it is, it's at least an hour. You should allow you customers to subscribe to the bug notifications if we find the details ourselves here.
•1
29-11-2024 12:57:08
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- U
Ridiculous ring. Fix this. Your service is headed down hill,.and if you are honest with yourselves you would agree and fix it. You used to have a competitive advantage. Now there are several others who do the same thing just as well, and maybe better. If you think that people won't switch because of hardware costs, think again.
•0
29-11-2024 03:16:12
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- U
Ridiculous ring. Fix this. Your service is headed down hill,.and if you are honest with yourselves you would agree and fix it. You used to have a competitive advantage. Now there are several others who do the same thing just as well, and maybe better. If you think that people won't switch because of hardware costs, think again.
•1
29-11-2024 03:16:13
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Justin_Ring
Hi @user_4866f2. For the orange banner issue, rest assured that our team is investigating and working to resolve the issue as soon as possible. You can give our support team a call to be added to the group of neighbors experiencing this, and when it is resolved, you will receive an email stating it has been fixed.
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25-11-2024 06:18:18
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