Not receiving verification email
attempting to set up my wired doorbell so created an account to use the app. the account is there but it is waiting on an email to verify i am me. no matter how many times I request the email nothing is coming thru. The email works as ring has sent me codes to log in as well as emails saying I logged in on a new device. nothing has gone to spam or trash in the email account and it's a standard Gmail account. attempted to request email from both android, iOS, and windows PC.
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16-04-2023 06:27:39
Responses (3)
- U
Same happened to me just now and I spent 2 hours on the phone with 2 different technical support people and they had no idea what was wrong. Would love to hear how you resolved this?
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13-04-2025 10:15:48
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- U
Hi, I've the same issue and spent 1 hour today on the phone with the support - trying to solve it. I was told that Ring is applying a filter for suspicious email addresses for the account verification step. In my situation the domain was not known to them. Using another address with a @gmail.com domain worked as a temporary solution. No solution or timeline was given to solve the core issue of improving the suspicious email filter in general or adding my preferred address to the trustworthy addresses. It's very much frustrating from a customer point of view as all other emails are going through and no message for a failed suspcicious email test is being sent.
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22-04-2025 10:15:30
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Tom_Ring
Hi @user42561. For this concern, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. You can also send us a private message on Facebook @Ring.
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18-04-2023 07:04:59
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