New Ring Doorbell Wired on mac

I recently bought the new wired video doorbell, all was smooth and setup complete. Works fine in the mobile apps however, one of the main reasons I went from Wyze to Ring was to be able to view cams on my desktop. Wyze required setting up a VM to run Android so not the most optimal integration for a desktop (even though it did give me multiview, something Ring does not offer but whatever). I really only care about the front door when I am working from home - during the pandemic so I can not be bothered with knocks at door which deliver people tend to do. My other cams work fine for this, I click live view and can watch whats going on, get alerts etc. BUT after installing the new Wired Doorbell, it shows up in the mac app but just blank. Cant see events, cant see live view, just blank. Tried install reinstall and login and out and didn't work. Support chat was useless, said to call. Spent 30 minutes on the line with support and it was almost like it was someone that never used a Ring product trying to tell me what to do. Like 'click the 3 blue lines' in the mac app. Sorry, there is no such option or hamburger menu in the mac app. Then she said my 2018 mac mini was not supported, even though app store says my mac is supported. This went on for a long time until I was told that the firmware was currently updating so thats probably it, which is doubtful since it is not doing that. Is it updating for 24 hours since it was installed? Anyway, hung up no further ahead so looking for help from the community, do new products tend to not show up for a while in the app? Anyone have other experience in cam not showing? Anyone have this working? Below is what I see in the app.