Ring App
New ring bridge won't setup
Hello I just purchased a floodlight and a ring bridge. I am going through the setup process and get to the point of connecting wifi however after it asks me to switch to the ring network to set it up it just gets stuck on connecting to bridge and won't go any further. The light continues to blink blue and won't do anything else
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28-12-2020 01:10:04
Responses (1)
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Hello, I am having the same issue as Jason. I am trying to reconfigure the wifi on my Ring bridge, it gets to the blue light flashing but the Ring network never appears in my wifi settings. I had paused my VPN during this operation and still nothing. The blue light keeps flashing and there doesn't seem to be a way to turn that off. Please advise.
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02-09-2024 10:20:38
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Marley_Ring
Hi there, @jasonr1016! It sounds like you are doing everything correctly here. The blue light flashing is a great indicator of setup mode and should allow successful connection. As you mentioned the step where the Ring app will ask you to connect, or join, the Ring setup network, this is best done with the mobile device near the Bridge. Please ensure there is not a vpn enabled on your mobile device as well. If possible, try setting up the Bridge using another mobile device entirely. Feel free to let us know how this goes! :)
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29-12-2020 03:19:30
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