Responses (16)

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  Chelsea_Ring

  Hey @BJP123. Did you add them to the proper location, so that they show up all under the same devices in your Ring app, but not on the PC? If you see all of the devices in the Ring app and not the PC app, please try removing the PC app from your computer, rebooting your PC and then reinstalling the Ring app. Once redownloaded, log back in, and if you still don't see the devices on the account, please take a screenshot of what your app looks like versus the PC app and share that here! :)

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  11-08-2020 05:07:15

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  rrrrgggg

  Good morning. I am having the same issue. I have removed the Ring app from my Windows 10 PC. Rebooted and re-installed it. Still, my newest Ring Doorbell camera does not appear in the Windows 10 app, yet works as it should on my Android Phone app. Screenshots attached. As I can only add one upload per message. I'll add the Windows 10 app screen shot here and then reply with the Android Phone screen shot. Windows 10 App. Only 5 cameras. 

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  09-03-2021 04:07:02

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  rrrrgggg

  Android Phone screenshot. All 6 cameras. 

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  09-03-2021 04:07:45

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  newRingUser1

  Same issue here, ios app shows my camera and chime devices, the windows app only shows my chime, not the camera. Any updates. I've already tried the uninstall-install, didn't fix it. Both devices are under the same location. Please help.

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  15-03-2021 06:04:51

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  Caitlyn_Ring

  Hi neighbors! Thank you for sharing your feedback with us here. Can you please clarify which model of Ring Doorbell or Camera you have? You can find this information on the back of the device itself, on the original packaging, or on the Device Health screen within the Ring App.

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  15-03-2021 06:35:59

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  tturner220

  Same issue here, using the new Ring wired. Works perfectly on iPhone but device doesn't display in the Windows app.

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  28-03-2021 10:25:58

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  Marley_Ring

  Hello neighbor, thank you for sharing your experience with us regarding the Ring Windows app. The reason you are not seeing your new Video Doorbell Wired in the Windows app is because it no longer receives device or feature updates, though they will continue to receive critical security and bug updates. We suggest using [Ring.com](http://ring.com/) to view your devices on a desktop computer. The team here is continuously working to add features to improve your [Ring.com](http://ring.com/) experience. Thank you for being a great neighbor, please let us know if you have any additional questions.

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  30-03-2021 09:20:50

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  MFRS

  I have the same issue having just added a wired doorbell. To say you are always looking to improve and add features yet you disable an app for new products is a bit stiff! I have spent ages trying to get the doorbell to show on my windows app and only by wasting time searching do I find this reference. To say use a browser demonstrates a lack of understanding of the ability of the app. It can sit in the task bar and a simple click reveals the status of cameras and the option to view events. In browser use requires regular logins and clicks to get to essential camera access. Time consuming and requiring unnecessary effort. Why have chimes able to add to the windows app but not cameras?? A bit of a joke really.

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  03-04-2021 03:56:00

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  wut

  I also have the same issue with a new ring camera not appearing in the Windows App. What is going on? Why is the Windows App no longer being updated? How can this possibly be justified? Can this issue be escalated to show the disatisfaction and incredulity at this of myself and no doubt thousands of other users. This throws into doubt the entire investment I have made into the Ring security ecosystem.

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  10-04-2021 01:53:53