Ring App
Neighbors app not working
So I’ve tried to create another account and it works for one day then goes back to a blacked out screen. I don’t know what’s going on. Can anyone help? 
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16-08-2022 07:08:10
Responses (7)
- U
Having the same issue, in USA, not on VPN, etc. wondering if anyone solved this.
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13-11-2022 07:57:24
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- C
Hey neighbors. If the suggestions from Justin did not work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can investigate this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-11-2022 11:41:37
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- D
Did anyone have a fix for user ta2dqt. I have the same issue, tried all the steps and still have the black screen.
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16-02-2023 05:34:33
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CHi @DJDelirious. If the troubleshooting steps in the marked solution don't work, you'll need to follow up with our support team for further assistance. You can our support team a call [here](https://support.ring.com/hc/en-us/articles/213608406). If you're outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-02-2023 04:31:15
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Justin_Ring
Hi @ta2dqt. What region are you located in? The Neighbors app is currently only available in the United States, so it will not work in other regions. If you are located in the United States, please try these troubleshooting steps: * Verify that both your phone and the Neighbors app are caught up with the latest updates available. * Reboot your mobile device. * Remove and reinstall the Neighbors app. * Disable any VPNs that are currently active. * Turn off wifi and use mobile data, or vice versa. * If you are using Android, please check out our [Help Center article about conflicting apps ](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App)to see if it applies. If these steps don't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-08-2022 11:10:02
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