Motion Zones Not Working
I have Ring Doorbell, Ring Floodlights and Ring Camera, can’t get Motion Zones to work correctly. I’ve had this problem for several years now and I keep coming back here for a solution, but there are none. When trying to setup a zone the dots to move will not budge, some will start up to move then suddenly stop and will not move again. I have tried this on two different iPhones, two different iPads and on a PC-Windows 10. This is such an Intricate part of the software why can’t Amazon fix this?
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19-07-2023 04:46:34
Responses (3)
- G
Correct and to this day it’s still not fixed. So frustrating when I’m paying for this application and it is still broken
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27-09-2023 02:44:23
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- J
Hi neighbors. If you have the latest version of the Ring app and you are not able to adjust your Motion Zones, please reach out to our support team to further investigate this concern. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also reach out to our support on Facebook by sending a PM to @Ring.
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28-09-2023 06:31:33
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Tom_Ring
Hi @gwoodle. There is no known issues with moving the dots for motion zones. Can you share a video of you performing this process? This will give us better insight into the issue you are having. Thanks, neighbor.
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21-07-2023 07:52:52
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