Responses (4)

C
csoularie
Now the icons are back. Consider the issue closed though I'm still curious why this happened.
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05-02-2020 08:34:00
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J
jbrk101
Mine are still missing. Can't arm/disarm. This system gets screwier every day
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05-02-2020 13:49:42
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S

Sjbrooks86

I Missing alarm icons from dashboard also, they have been gone for a while now. I have re installed app on phone. Have iPhone. Eveything is up to date.

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19-02-2020 21:53:34

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T

Tmoe711

I followed the same process, it only worked once, now it’s back to not loading!

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21-04-2020 19:47:58

T

Tmoe711

The VPN was the cause, thank you!

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26-04-2020 20:18:43

B

Britam6

This happens all the time. They are missing on my iPad and iPhone. So times they show back up. Ring needs to fix this. They should Always be first thing you see in the app. I have no VPN.

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21-04-2023 20:21:26

L
LegoDruid
Still happening. Yesterday, I noticed that the ALARM and MONITORING shortcuts were missing from the dashboard. Not just missing, but no longer available under EDIT.Curiously, it happened to both me (Android) and my wife (iPhone) at the same time. So it's not an app thing, really; it must be server-based.I called Ring.com for help. The support agent showed me a (many clicks / onerous) way to pull up the ALARM list, but did not acknowledge that there was a problem with the app.
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08-01-2025 18:32:35
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