Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.

D
"Locations" not aligning to correct alarm base station, wrong base station armed/disarmed
app-settings
troubleshooting

I had something odd happen today. I figured I'd post it here in case someone else has experienced something similar. I have two base stations. From the Ring app on Android, you interact with the base station you want by using a "Locations" drop down selector at the top left of the screen just to the right of the hamburger icon.I have two locations defined, each with its own base. They are my house and a remote shed on my property. Today I select the shed and the app said it was Disarmed, which didn't seem correct to me since I knew it was armed. When I entered the shed, the alarm was in fact armed as I suspected, and I had to disarm it during the entry delay. When I left the shed, I used the app to arm it but when I did and the app said it was arming in Away mode nothing happened, so I armed it manually with the keypad. When I got back to my house it was armed (meaning the app had armed it), which it was not armed when I went down to the shed.The bottom line of this story is the app was showing the information for a location, but had the incorrect location information/selection shown. When it was showing my "shed," it actually represented the alarm state of my house. This is quite disconcerting.I am posting this here to see if anyone has experienced something similar as maybe there is a bug in the app that Ring should be aware of?

374

0

0

07-12-2022 04:34:25

Responses (1)

  • J

    Hi @dabnc. For your concern, try the following steps:* Verify your Ring app and phone are up-to-date with the latest updates.* Disable any active VPNs on your phone.If you have done these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    08-12-2022 21:14:49

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members