Ring App
'Last Health Check' Time Format Incorrect
Hi, If any of my cameras have run a health check at 12:XX(PM) the time shows as 00:XX which is actually AM. Not noticed any other times that are incorrectly displayed - potentially midnight health checks show as 12:XX
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10-12-2020 06:30:04
Responses (3)
- F
Hi @Caitlyn\_Ring, I've attached 2 screenshots. 12PM.JPG - There is a 2 minute difference between the highlighted times due to me taking the screenshot 2 minutes after starting a live view. We can see my phone has 12:59 but the app shows 00:57. 1PM.JPG - Both times show in the same format.
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11-12-2020 06:23:12
- F
Hi @Caitlyn_Ring, Just wanted to post that this is still occurring - hopefully an app update will fix this.
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28-12-2020 12:29:34
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- M
Thank you for this feedback, @F1N1! As I tried to reproduce this using my Ring app on multiple mobile devices, I could not get a different time to show (all my devices reflect around 8:00am for last health check). As you mentioned, and as I'm understanding, the only concern you've noticed is when the health check reflects 12 "noon" as 12 "midnight"? If possible, try another mobile device to see if the time shows any differently. I will also test around noon my time, and will be delivering this feedback to our teams here. Thank you again for sharing with the Community! :)
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29-12-2020 03:31:08
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Caitlyn_Ring
Hi @F1N1. The time in the Ring App should be based off the time on your phone. Would you mind sharing a screenshot of the time stamp you're seeing that is showing incorrectly? Make sure to block out any personal information, like the MAC ID of your device.
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11-12-2020 05:18:57
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