Responses (11)

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  Dena72

  I have an Android S8. I stopped getting alerts after the 15 th of April. So, possibly the 16th after your update. I did update the app, logged out and back on. The app keeps telling me “no camera added.” The WiFi is fine. I can scan the code and try to setup again but it then tells me that this ring device is owned by ME! Dashboard shows zero new events, account settings have my name, email address and so on. When I hit history it says “no camera added.”

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  19-04-2020 09:50:50

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  Chelsea_Ring

  Hi @Dena72 ! I would confirm that you are using the email address + password that is tied to the account with the devices. Perhaps you created two accounts and this is the account that does not have the devices associated with it. Let me know what you find!

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  20-04-2020 04:05:02

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  Biggz1021

  Hi someone hacked my email account last week and I cant set up my ring anymore. I made a new email address and it telling me to ask the Previous owner for access

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  21-04-2020 01:51:08

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  Biggz1021

  Just left a email about my account being hacked. ..wont let me access my ring anymore

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  21-04-2020 01:52:41

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  Eagle328

  FYI, this is how someone can hack your account... Never, ever put your personal email on a public site. Even here. With the information you just gave, I now know your email used for your account. By posting it here, I know you use it for your Ring account. Now all a hacker would need is to run your email through stolen information to find passwords that were used by the email account in the past. So never put your email on anything public. The only good thing is now Ring makes you use the 2 factor authentication. So, it's not as easy anymore to hack anyone's account. It's possible but much harder. Hopefully Ring can help you regain access to your account.

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  21-04-2020 02:05:16

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  Chelsea_Ring

  Hey @Biggz1021. Thank you for reaching out to the Community in regards to needing your email updated, but this will need to be taken care of by our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). Feel free to give them a chat or a call anytime! @Eagle328 Thank you for taking our neighbors safety and security in mind during these times! We appreciate your due diligence in looking out for our Community members. :)

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  21-04-2020 04:37:33

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  ohalaseh

  I called the support multiple times for the past weeks. They keep saying that we are aware of this issue for Android. it works on Apple and PC So seriously how long it's going to take to fix this issue..... Otherwise why keep in investing on something that is not fixable by AMAZON RING...

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  20-05-2020 08:54:33

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  Slinky2

  Cannot log into the app. Uninstalled/Reinstalled but get the error message "An error occurred trying to perform the operation . Please try again." I tried restarting the phone and get the same message. As an aside, it would be really nice to have a show button for the password. The tiny grey print is really hard to see. The reason I am having issues with the app is that I reset the password because I was trying to figure out the protect plan subscription and had issues logging into this forum on my PC. The reason I was on this forum is that I just bought the new keypad with the alarm buttons. I have had the protect plan for a year (it is ready for renewal soon) but keep it turned off due to false positives during initial setup. If the monitoring is set to off, will those alarm buttons not work? If they do not work, can they be made to work if the protect plan is purchased but temporarily turned off? THX

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  04-06-2020 03:43:55

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  Chelsea_Ring

  Hey @Slinky2. Thank you for your feedback on your desire for a show password button. I will make sure to pass on this feedback to the appropriate teams for you. Are you still unable to log into your Ring app on your phone? If so, please try logging in with wifi off and only using mobile data, or vice versa if you were on mobile data before. In the event this still doesn't work, please capture a screen shot of this error message when it pops up again and let me know what Android phone you are running this on and what OS your phone is on. For the Alarm buttons, can you please let me know what you are referencing on that? Are you talking about the Panic Button?

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  04-06-2020 05:23:38

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  Slinky2

  I turned off Wifi and logged in successfully. I turned Wifi back on and am still logged in so hopefully that will hold thank you. The new keypad has the 3 buttons, circled in red, for police/fire/medic. I have the protect plan but have it turned off due to problems with false alarms. I do not mind paying for it but would like to have these 3 buttons, the panic button product and any other direct request for emergency help go through even if the protect feature is turned off at the moment. [https://shop.ring.com/collections/security-system/products/alarm-keypad-v2](https://shop.ring.com/collections/security-system/products/alarm-keypad-v2)

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  04-06-2020 06:29:58

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  Chelsea_Ring

  @Slinky2 Thanks so much for getting back to me and I'm glad you're able to log in and stayed logged in now. Are you saying you have put yourself into Self Monitoring? Whilst in Self Monitoring, you will be unable to have any form of police, fire or medical dispatch to your residency as you have elected to be in Self Monitoring. If you wish to have these dispatches available to you, you'll need to be in Professional Monitoring. Some of these buttons will still have some function when in Self Monitoring, as the police and fire button will still set off the siren on your Ring Alarm, and the medical button won't do anything. The siren will sound for 10 minutes, or until you disarm the system. Even if the siren is silenced after 10 minutes, the Ring Alarm will still be "alarming" until you Disarm it. Hope this help clear it up for you! :)

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  05-06-2020 05:36:06

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  M3Rocket

  My Samsung just got an OS security update, and I too lost access to the Ring app. It kept saying can't figure out the location, and I check the app permissions, and it has the correct permissions. I finally deleted the app and reinstalled, and then the error morphed into "Not able to login, try again." Thankfully, I see that you disconnected WiFi and logged in successfully. I turned off WiFi and was then able to login after it prompted me for the six-digit code sent to my email. So THANK YOU! I believe this is probably a bug in the way the Ring app handles two factor authentication or something related to that. It is infuriating that I wasted over an hour trying all kinds of things including resetting my Ring devices to try to gain access again. This is the most basic function. Can Ring at least acknowledge the bug?

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  09-08-2020 07:32:55

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  LOLOP

  Am having this issue today with iOS and Android devices. Cannot login to app via mobile devices when they are connected to WiFi ('An error occur trying to perform the operation. Try again later. ) Cannot login to Windows apps on PC (error code 0x80131500 - 'Something went wrong'). What's going on Ring? Sidewalk rollout being stimied? 406

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  03-12-2020 12:31:26