Responses (13)

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  Chelsea_Ring

  Hi @Martingz ! Could you please provide a screen shot for the team? Also, can you please confirm what Ring devices you have associated with the account? Thanks!

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  12-11-2019 12:26:22

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  Martingz

  I was seeing it on the dashboard of iOS Ring app. I went to grab a screen capture and now not there. It has been there for weeks. Orange at the bottom of the dashboard under the ring doorbell thumbnail. Right now I'm not seeing it.

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  15-11-2019 01:34:10

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  eo1995

  I believe the orange banner to upgrade or subscribe to the Ring Protect Plan should only be visible for the first 30 days after setting up a new device. This is due to being placed on a free 30 day trial of that service. Once that trial is over, the orange banner should disappear.

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  15-11-2019 09:29:38

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  Martingz

  Thank you for the reply. I was sort of thinking something like that, but I had subscribed (not to the max) and it had gone past the trial. So was expecting it to go away. Appears it did, just a bit off in the timing. Maybe there is an additional period of offering an upgrade to the plan just purchased.

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  15-11-2019 10:04:24

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  eo1995

  Gotcha. For me, it had been counting down the days remaining even though I was already subscribed. After the last day, I never saw it again. Might've been a delayed response.

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  15-11-2019 05:00:10

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  Dippers

  Hello, I am having this issue, but the solution previously identified in this thread did not remove the upgrade notice. It has been at least a week since the 30 day trial has ended. I've actually signed up for a single camera subscription. However, at the bottom of the dashboard on the app an orange notice to upgrade still shows (attached screenshot). The devices I have hooked up are the base station, keypad, door senor, and 1 camera. Any assistance would be appreciated. Thanks.

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  01-05-2020 10:13:03

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  Johnnyma45

  Has anyone successfully gotten it to go away with reinstalling the app? I fear I may lose all my settings if I do that?

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  22-12-2020 03:24:42

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• J

  jmag999

  I am having the same issue. Extremely annoying. Searched all through the menus but found no way to disable the ad so came here and found this thread.

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  23-12-2020 02:04:17

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  cocogrande

  Same issue. Need to be able to dismiss this orange banner.

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  04-03-2021 12:12:23

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  briwilly

  Yeah I have this same issue. Orange bar telling me my videos aren’t being recorded and I need to sign up to a plan when I already have. Super annoying. Logged out. Deleted and downloaded app and its still there. I take it there is still no fix for this?

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  15-04-2021 11:23:37

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