HDR switch’s it’s self off
Since latest update I’ve noticed that HDR mode switch’s it’s self off. I switch it on comes up saved then come out of settings by the time you go back in it’s off
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27-12-2019 07:33:55
Responses (14)
- C
Hey @Diamondg1. Do you by any chance have another device you can try this on, such as another phone or a tablet? Sometimes another device can help you edit this settings. You can even try it from Ring.com. If neither of these options are working, it may be best to reach out to support team at 1-800-656-1918.
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30-12-2019 07:21:10
NThis solution did not work for me. HDR setting continues to turn itself off shortly after I turn it on and receiving "saved" response.
•1
22-01-2020 02:44:01
AI am having the same issue. Ring Doorbell 2 (Battery Version). I have tried on 2 iPhones and 1 iPad. App has been deleted and reinstalled with no results.
•1
27-01-2020 10:59:15
- T
Same, still happening on iPad and iPhone. Also several people are reporting this same bug on reddit. [https://reddit.com/r/Ring/comments/eji0e7/ring\_doorbell\_hdr\_setting\_wont\_save/](https://reddit.com/r/Ring/comments/eji0e7/ring_doorbell_hdr_setting_wont_save/)
•25
14-01-2020 05:22:04
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C@tawoody Thank you for this! I will make sure to pass this onto the appropriate team. Neighbors, please continue to comment in this thread if you are experiencing the same concern after trying the above troubleshooting so this can be passed on as well!
•8
14-01-2020 05:53:45
RI am having the same exact issue. I enable HDR in the settings and it shows it is toggled on and saved. Once I leave settings and come back the HDR has been toggled off. This is happening no matter what time of the day. Please help.
•6
14-01-2020 07:27:09
GI am having the same exact issue and, being a new customer, find this disappointing that this hasn't been resolved. I have tried ALL of the recommended fixes, to no avail. What's up?
•1
31-01-2020 11:43:54
- T
I have this same issue on iOS. I've tried removing the app and redownloading it, still doesn't work.
•1
21-01-2020 08:55:04
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- E
I also have this issue. I'm not sure if it has a anything to do with the new Screen Capture which I turned on. I hope RING has a fix soon.
•1
24-01-2020 05:42:34
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- J
Having the same issue! I hope Ring looks into this with more urgency.
•1
25-01-2020 07:41:37
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Chelsea_Ring
Hi @Diamondg1! Can you try removing the app, rebooting your phone, and then reinstalling the Ring app? Normally with a fresh install of the app you shouldn't have this toggle switch not saving. Give that a try and let us know if you continue to run into this concern.
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27-12-2019 06:32:22
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