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Have to keep re installing app
I have the Ring app installed on an IPad, a Mac desktop and a Samsung android phone, no problems with the two Apple devices but theSamsung I have to re install the app every day because although it still records motion it doesn’t notify me and the doorbell doesn’t work on the phone. Any ideas anyone?
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11-07-2020 09:58:19
Responses (1)
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Here's an article that should help with your Samsung notification issues. Main story here. [https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/](https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/) Fixes listed here. [https://dontkillmyapp.com/](https://dontkillmyapp.com/)
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13-07-2020 17:30:21
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Caitlyn_Ring
Hi @johndog. I'd suggest checking out our Help Center Article on troubleshooting notification concerns with Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices), as well as checking for any apps that conflict with the Ring App from this list [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). You'll also want to ensure your Android OS is fully up-to-date. :)
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13-07-2020 17:21:27
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