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False motion detection alert when app opened
Hi Ring Community I’ve noticed an issue recently where I receive notifications that there is motion detected at my gate where I have installed a video doorbell (which has a rather poor connection due to distance from my router) whenever I open the ring app. This is problematic because I often open the app late at night to review the footage collected on all of my ring devices throughout the day, and as my video doorbell is connected to a chime pro in our house, this false notification sets the chime off, which sets the dogs off too! Is there a reason why this is occurring, and can it be addressed? Cheers Dimi
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08-06-2020 11:22:17
Responses (6)
- T
I agree - having the SAME issue. Receive motion alerts just fine, but each time I open the app - the alert goes off and there is no motion. No matter when I open the app. I would like to know why this is happening or how to stop it or else I will need to cancel my subscription.
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13-01-2021 19:05:52
- M
I have the same problem starting within the last month. Checking history in the Ring app sets off the motion alarm. This happens on my iPhone and my wife’s android phone. Can’t check the app at night without waking up the house. Not sure how a video is going to provide anymore help. Am I supposed to video my wife checking her app and setting off the motion alarms?
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04-02-2021 02:49:28
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- J
Any resolution on this issue? I’m having the same problem as above and I have been for the last several months. A false motion alert is activated when I open up the app to check history. Doesn’t happen every time, but its often and it is irritating. I am getting legitimate motion alerts when they happen.
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16-02-2021 19:37:14
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- B
This thread seems to have gone dead a couple months ago with no resolution. I have been having the exact same issue (open app, false motion from doorbell, chime alert sets the dog off). I am running iOS 14.4.2, but have had the issue for a while. I have both a doorbell and a floodlight cam but only the doorbell (video doorbell 2, running on battery) activates the false motion when opening the app. Besides the chime triggering, both my phone and my wife’s phone receive a push notification of the false motion. We receive ALL other motion/ring notifications while the app is closed. Sooo.... any updates on this issue or is it still being investigated?
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18-04-2021 03:42:31
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- C
Hi neighbors! If you're still having this concern, I would recommend touching base with our support team so they can gather more information and take a closer look with you. Our support team can be reached at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Try to get a screen recording of this happening if possible, as support may ask for an example so they can better see what you're experiencing. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-04-2021 18:26:48
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davehrn
Same issue here... there is no nested alerts (recorded at a previous time). Likewise when we get this false alarm. (When opening the app) it alerts on multiple devices - do you really think an undelivered alert due to a "power saving" app would suddenly work (be delivered) through different devices?I'm quite disappointed that your customer support is just grabbing an old FAQ and pushing it out there. Did you ever follow up with the people who posted above? I'm sure they are still having the same issue. But you keep pushing 'its someone else's fault'
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29-12-2020 23:00:44
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