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Event History won't play
I can't play videos from the Event History. I have 2 Samsungs, one with version 3.19.0 and the other with version 3.18.0. I have a Nokia with version 3.19.0. None of them will play the videos. I also cannot view Event History on a families camera either. The live feed works fine and I can view the history on my laptop but not through the app.
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22-10-2019 18:15:05
Responses (5)
- E
There is an issue with the service. In device help you can see the Ring status. I copied this from that page below. Ring Error loading eventsSubscribe Monitoring - Our provider that was having intermittent DNS resolution errors has mitigated the problem. We are currently monitoring the results. Oct 23, 04:11 UTC Identified - The cause of this issue has been identified as Intermittent DNS resolution errors through one of our providers. Oct 22, 19:26 UTC Investigating - Currently neighbors are experiencing issues downloading or viewing events in the Ring app Oct 22, 18:19 UTC
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23-10-2019 15:38:37
- S
This is marked as solved, but I'm still struggling with this on my Samsung Galaxy S10. Anyone else?
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13-12-2019 01:52:50
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CI am still having issues with my iPhone! I have tried to uninstall and reinstall the app and that didn't work. I can see the live feed fine but not the history.
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27-01-2020 13:30:02
DSame problem here. Cant view event history. It shows the notifications but when i click to view them nothing happens. Video wont pop up to view. Just started doing this a few days ago. Try everything reinstalled the app. Clear Cache. Does not work will wi-fi and when i turn the wi-fi off. The live view works find too It was working great then last week it staring acting up I have Samsung Galaxy A10e What should I do
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29-01-2020 22:21:57
DI'm having the same problem on a new Samsung S10. Cannot play event history unless it was an hour previous to current time.
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06-03-2020 15:37:21
- B
I started having problems playing videos and didn’t believe it had anything to do with my WiFi .... so I deleted the app and downloaded it again that did not work ... then I deleted each device and reinstalled them and that did the trick .... no problems now
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27-01-2021 02:45:59
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- L
I have also started having this problem with only one of the devices not playing event history. There is no issue with wifi or network. Until yesterday 'live' wouldnt play but now only event history has the problem. I have uninstalled/ rebooted and reinstalled as advised but it is still not working. Is there a solution yet? Otherwise it is pointless playing for a plan when only live mode is working.
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10-06-2021 11:40:42
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- L
I am having the same problem. I cannot see any video in my Event History. WE just got the Ring not long ago and to be honest not sure yet how it works. Now I read this on the website:"A Ring Protect Plan is an optional subscription that gives you access to paid features for Ring devices such as doorbells, cameras, and alarms. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events."I haven't bought the Protection Plan. And form what it says above I guess without it you can ONLY see the Live Events BUT you CANNOT see the video recording of past events.Anyone out there think this is it. If so, Do you recommend buying the Protection Plan then? How long is it for and how much does it cost?
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20-09-2021 23:13:24
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luru78
We just developed the same issue today. 3 up to date Samsung phones, none of them are able to play the event history when our phones are connected to our wi-fi. If we turn off wi-fi and switch to data, the app works as it should. There are absolutely no other issues with our wi-fi or equipment, we have checked/tested everything. We have tried the uninstall/reinstall method, cleared caches and cleaned our phones out. We have tried everything and are 100% certain the problem is with the Ring app. We are also able to use the app normally on laptops and with our Kindles (android) and these devices are connecting via the same wi-fi as the Samsung phones that can't play back videos from the event history.
2
23-10-2019 03:51:55
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