Responses (27)

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  woodshopdon

  Mine has changed too and I DON,T like it how do we change it back?????

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  18-11-2022 02:41:11

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  user30447

  It's sucks and needs to be changed back - I don't even know what I'm looking at anymore. Absolutely useless and will definitely be considering taking down my 4 cameras and switching to another company

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  18-12-2022 12:32:29

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  user30457

  Agreed. This update SUCKS and needs to be reversed! :rage:

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  18-12-2022 04:58:35

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  Caitlyn_Ring

  Hey neighbors, would you mind sharing a screenshot of what you're seeing? It's likely a recent update which cannot be changed, but I'm happy to take a quick look and verify. :)

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  18-11-2022 05:36:18

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  WorthFlorida

  We don't need preview when most of the time is nothing but a passing car. It now gives you a view of about five events instead it used to be about a dozen. It's terrible when trying to find a date and time. Very poor execution. There should be an option to chose with view to chose from. Since you had no idea what is being complained about it shows poor communication by RING.  This is so bad I'm considering changing to a different brand. Typical communication making changes and not telling anyone . It's always the , making it better when it is not like discontinuing desktop app.

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  18-11-2022 08:40:04

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  user28216

  This is terrible. Can’t stand it. Now I don’t even want to go through my device history. Ruins it.

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  19-11-2022 01:12:52

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  Caitlyn_Ring

  @WorthFlorida Thanks for sharing that screenshot! Updates are always pushed on a slow rollout, so neighbors may see new app updates before I see them on my own Ring app. I've passed your feedback along regarding the new Event History updates, but there is no option to revert this change at this time. I'd also recommend adding your feedback and vote to [this request](https://community.ring.com/t/toggle-thumbnails-on-event-history-off/176989) on our Feature Request board. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.

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  21-11-2022 06:00:40

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  user30230

  Then the only solution for Ring customers is to search for another security service who gives the CUSTOMERS what they want. This change is one of the worst for people who are not at home and must get a quick glimpse as to when their cameras are being tripped. There is to much scrolling and the pause and reset to view ALL and starting over again is a BIG INCONVENIENCE. Whoever designed this did not give us anything new. This change is reminiscent of decades old security footage viewing. Hopefully people will start looking for a different security company because Ring has made a big mistake for working people. People on the go. WE JUST WANT THE TIMES OF EVENT HISTORY AND NOT A ADDITIONAL VIDEO OF A CAR TRIPPING THE CAMERAS….

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  15-12-2022 10:59:27