Ring App
Devices missing from App
Not all of our devices show up on my Wife’s iPhone or iPad apps. I’ve taken the App off and reinstalled it, but that didn’t help. Any suggestions?
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17-05-2020 03:38:45
Responses (4)
- A
Thank you so much for the response. Unfortuately I'm still stuck. We only have one location and my wife's iPad is set to that location. 4 of our devices are there, but the newest one is missing. (There may be another device missing -- my wife has her iPad and is having a FaceTIme or Zoom call at the moment. Any other thoughts about what I might do? Again, thank you for your help.
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20-05-2020 05:45:56
- T
Same issue here. I see all of our devices but perhaps that's because I was the primary account and who also added them. NONE of the newer devices show up at all for my wife. Which includes the Alarm Pro. So what do we do here? We are paying a monthly service for monitoring and my wife can't even use her phone to control the system.
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09-06-2023 10:34:34
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- T
Same issue here. I see all of our devices but perhaps that's because I was the primary account and who also added them. NONE of the newer devices show up at all for my wife. Which includes the Alarm Pro. So what do we do here? We are paying a monthly service for monitoring and my wife can't even use her phone to control the system.
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09-06-2023 10:34:34
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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12-06-2023 04:17:04
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Marley_Ring
Hi @ArtVandelay! If you have multiple locations for these devices, they might be showing under the other addresses page. This can be changed at the top of the Ring app dashboard when logged in. I recommend also checking your Wife's method of access, as a shared user can be added per device. I hope this helps! :)
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19-05-2020 07:54:31
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