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Device Health Tab is not providing details about connectivity discontinuity
After recharging the battery the Ring Security Camera Spotlight Plus (Wireless) did connect to the WLAN properly, showing up as online in the Ring App (Signal Strength RSSI -69). After 2 hours the camera went offline, although the WLAN was still accessible (verified by my Smart Phone).12 hrs later the Camera was online again.Unfortunately the Device Health Tab is not indicating the reason why the device went offline.On top of this Ring.com cannot provide log data of the history showing login, logoff, signal strength etc. to support further investigations.Proposal #1: Add some additional information to the status to point to possible reasons the user and Ring.com can work on.Proposal #2: Because above details may rely on network connectivity they can also be stored on the Camera device to be accesssible once the device has been reconnecte
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12-02-2024 10:46:29
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