Changes to Users Not Saving

Question

I’m having trouble saving any settings I set with my shared users. Every time I make a code for them to use the alarm it keeps saying the changes could not be saved.

Marley_Ring · Answer

Hi there, @Jaf1995! When sharing or creating a PIN code for shared users or guest access, please ensure it is a 4 digit unique PIN. Please also ensure there is not a vpn enabled on the mobile device when attempting to save this settings. Here is our [help center article](https://support.ring.com/hc/en-us/articles/360016588232-Sharing-PIN-Codes-with-Works-With-Ring-Locks-and-the-Ring-Alarm) about sharing access, for more tips on doing so. If possible, try completing this process on another mobile device as this can rule out many variables. I hope this helps! :)

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Changes to Users Not Saving

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