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Cant share my devices
I have invited my partner to share devices twice and seem to be stuck in a loop with his account. It shows invite has been sent at my end but not accepted.
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15-06-2023 03:08:02
Responses (3)
- U
Hello I am having the same problem and I have deleted the app reinstalled the app and removed her from the shared access but it is still not working.
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05-07-2023 22:13:15
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- J
Hi neighbors. In addition to the steps mentioned by Caitlyn, try the steps I have mentioned in this Community [post](https://community.ring.com/t/shared-user-link-wont-work/208526). If you have tried these steps as well and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-07-2023 17:45:33
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Caitlyn_Ring
Hi @user48198. Try completing removing your partner as a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account) to clear up any issues with the invitation. Then send a new Shared User invitation to your partner. Make sure they're using the email address associated with their Ring account as well.
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16-06-2023 16:25:53
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