Ring App
Can't login to Win10 App - error code 0x80131500
When trying to log into the Windows 10 app, I get the following message: _Something went wrong :(_ _The error code is 0x80131500_ I've tried searching and it appears this code has popped up before relatively recently but only in the context of checking device health. I can't even login. Things I have tried but continue to get the same error: - Disable two-factor auth - Change password - Deliberately try an incorrect password - Reinstall the Win10 App The app continues to work on my phone and Mac laptop and I can still login online. It's just an issue with the Windows app. Help?
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31-03-2020 01:43:44
Responses (22)
- C
Hey @JerseyLady55. To address your first two concerns, have you tried deleting the Ring app from your PC, restarting your PC, and then reinstalling the app onto your computer? This could help fix those two concerns, but you will also need to ensure that you do not have a VPN enabled on your PC as well, otherwise this will limit the functionality of the app on your PC for you. In regards to your other two concerns, there is limited functionality on the Ring app for Windows and Mac at this time. The Ring app is best designed and integrated for the mobile device so that you can ensure you are always home no matter where you are. I'm happy to pass on any additional feedback you have to the appropriate team as we are always looking to improve features for our neighbors! If you do not see a certain function on the PC app at this time, I recommend to make sure to adjust these settings in the mobile app. :smiley_cat:
•1
10-02-2020 07:14:04
JThank you, Chelsea, for your quick reply. I will try those solutions you offered and see if they work.
•2
10-02-2020 07:16:44
WI can't get mine to log me in. Have latest windows 10 Pro (1909). I enter my username and password and it tells me it's wrong.
•1
28-02-2020 11:06:55
CI've tried removing the app and reinstalling. I've verified my computer has full access to the internet (I'm using it now to write this comment) and I am not on any VPN. Please advise on next steps. All I get when I try to log in is "Something went wrong The error code is 0x80131500" That was after uninstalling and installing again. Prior to that, it wasn't even loading the login screen before saying "Something went wrong Error 406"
•0
28-12-2020 08:55:43
- H
I'm getting the same error when I try to log in to the app. The app used to always stay logged in on my machine. I just realized today that it hasn't been notifying me for a few weeks when someone comes to the door, but I get the 0x80131500 error code as I try to log in to the app.
•1
02-04-2020 01:18:49
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MHey neighbors! Please try removing the Ring app, restarting your computer, then reinstall the Ring app. I recommend also disabling VPN and checking for any open windows apps that might be interfering. Feel free to send a screen shot or example of this error while we share your feedback with our teams here.
•1
02-04-2020 11:40:36
PThat worked! Thank you. It's worth noting that I tried to skip the reboot step with no luck. The reboot in the middle appears to actually matter. I would assume that since an incorrect password attempt caused the same error and reinstalling the app was a solution that the error code has nothing to do with actually logging in.
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03-04-2020 09:24:58
DThis solution didn't work. The app still returns the original error message.
•1
19-11-2020 09:55:06
DI have tried the uninstall/reinstall "solution" and the clear updates and roll back updates. I am still unable to get past the original error code. The app works fine on my cell phone as well as on a desktop machine., It just remains inoperable on my laptop ( a spectrex360 with current software and patches.) Thoughts?
•2
19-11-2020 09:57:35
- L
I'm experiencing this, as well. I guess when I have time I'll reinstall it. More annoyances from Ring, I've come to expect this now. "Hey let's see who's at the front door--Oh, darn, I have to login--Oh, darn, it won't even let me login, let's waste time researching this problem and reinstalling software" Ring is absolute pure regret for me because of constant crap like this.
•6
12-11-2020 04:02:23
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DMy Win 10 Ring App stopped working with the latest Windows Update around Nov 15. I also can’t log in. I’ve uninstalled, reinstalled app, made changes to firewall, and etc to no avail.
•4
18-11-2020 08:29:14
MHey, neighbors! If this concern is persisting despite trying the steps previously mentioned in this thread, it may need a closer look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what you find! :)
•0
19-11-2020 03:45:05
WHaving same issues. Tried uninstall, reboot, reinstall to no avail. Thinking it must be something to do with the latest microsoft update as well. I noticed an optional update about the time the app stopped working but have had no luck removing it. I tried a recovery to before the day it was installed but it took so long that when i restarted the computer the next morning, it had seemed to have reinstalled the optional update. Thought I had changed permissions but I guess that didn't work.
•1
19-11-2020 05:08:01
AHad the Win ver. working on laptop for a year fine... Got new laptop, loaded it there..ERROR! 80131500..... Called tech, told to Dload it Not from the windows Store but from RING.Com. Upon going to RIng.com,, it does not exist,(is not avail there) so given erroneous information. Call tech a 2nd time, get someone else, who suggests i change my Password.. I was really hesitant to do so, as i didnt think that would fix anything...It DID NOT. IN FACT...It ended up breaking the APP on my older Laptop as well, which had been working great for a year..and on my phone..So that was TERRIBLE ADVICE!! Called tech a 3rd time, and escalated to someone that actually knew something, got a guy that was actually very nice and knowledgable...a Brendon,Brandon or some such..He told me they will no longer be supporting the WIN10 app as of sometime in 2021...They're going to a Web based version,, which, Although, has more features,being able to arm disarm as in the phone app, etc...Basically needs QUITE ABIT OF WORK..and Frankly SukS! at the moment. 1)Your Maximize view has no SLider Bar or pause buton (s) avail... 2) Managing (i.e deleting etc) videos is a nightmare..you have to click a seperate "manage videos" link, then when trying to batch delete, the whole view of video selection sputters in and out, then disappears COMPLETELY???...you basically have to delete one at a time in viewing section...The web version could be nice if they Get it Working Correctly
•4
20-11-2020 05:00:02
JI bought a Ring starter pack this week with two extra cameras, and was really hoping to be able to use the windows app on my pc as my main viewing station. I installed in on my windows pc AND my windows laptop (both with different specs etc) and both suffer from the exact same problem - five days on, neither have signed in even once. I looked online and kept seeing the same sequence of 'solutions' on page after page, but after the umpteenth reinstall to BOTH machines I've given up. It's clear they are not bothered with the windows app, and the fact that they are/have limited functionality on the app anyway is proof of that. Thankfully I have an android phone and things work on that, but it is not ideal as I need the phone clear for other work-related things. What a disappointment.
•3
21-11-2020 06:02:30
- D
I have the same experience. Tried to access my RING ap which previously worked well. Now I keep getting: The error code is 0x80131500. I have gone through suggested flushes to the app store and cache. I have also uninstalled and reinstalled the app.
•1
19-11-2020 08:55:56
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- B
I have been using my doorbell 2 for almost two years,now I have a problem logging into the Ring app.I changed the password for my app and now I can't log in to my computer. I have an operating system windows 10.Information what I see on the screen it (error code is 0x80131500)
•0
07-12-2020 11:25:34
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JerseyLady55
Anyone else having these problems with their Ring app on their PC? Such as: 1). App constantly returns an error code when I log in. 2). I am not getting any sound notifications at all. 3). There is NO WAY to adjust motion fields. 4). New features are not available on the PC version that are on the cell phone version. I have the latest version of Windows 10 installed on my PC. Could that be the problem? The app USED to work before this was installed. Any help/advice appreciated.
1
10-02-2020 04:49:53
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