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Cannot sign into ring on hubby’s iPhone 13.
troubleshooting
Hi. Hubbys iPhone 13, not allowing any sign in, through app or web. have tried different Browsers, uninstalling reinstalling, hard reset. No VPN. Tried with my sign in details and his. Tried resending an invite after deleting his account, but goes straight to no authority. Have tried everything I can think of. Works on my iPhone which is 15ios device, up to date software, ring works on his watch series SE2 and his iPad 10 gen. Am at a loss
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10-11-2024 12:13:25
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Tom_Ring
Hi @user_750050. What is the specific error you are getting when sighing in? Can you share a screenshot of this happening? Does your phone settings have permissions enabled and allowed for the Ring app? What iOS is installed on his iPhone? It needs to be a minimum of iOS 14 to run the Ring app.
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11-11-2024 04:19:33
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