Responses (4)

• M

  Marley_Ring

  Hi @Robron911! This should certainly be working, especially if all devices are only and not in a group of any type. I recommend removing and reinstalling the app, disabling bluetooth and VPN, double checking the email to add as a shared user, and trying again. Let us know how this goes. :)

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  24-04-2020 06:08:03

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• H

  HauntedMaestro

  I'm having the same problem. It's doing this on the app as well as the web site. So reinstalling the app is irrelevant. Has anyone else had this and did they solve it?

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  24-04-2020 06:28:51

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• J

  Jbrowner84

  In the app, go to settings, then users, under manage users click on the shared user name you are trying to add. Then choose remove user ( trash can). Now add user and input the same shared users credentials I. E. Email and name name. Now grant permission to all the devices. The short version is we are deleting and then re-adding users to modify the device permissions. This is a shortcut.

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  24-04-2020 07:47:19

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  M

  Marley_Ring

  Thank you for sharing this with the Community @Jbrowner84! If any other neighbors try this and confirm it is successful, feel free to accept that solution so other neighbors can see. I'll also be sure to share this experience with our teams! :)

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  24-04-2020 09:10:49

  P

  Poiano

  Deleting user then re-adding them is fine. The problem is when they are added and you try to change their access to different devices. Worked well up until about 5 days ago. Now it just day “ooops. Theres a glitch...”. No doodoo. Your software as appalling.

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  25-04-2020 01:47:36

• P

  Paisleyakb

  I’ve tried all of these suggestions and it doesn’t work. Any other options?

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  25-09-2021 12:33:21

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  T

  Tom_Ring

  Hi @Paisleyakb. If the suggestions above did not provide a solution for you, try reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  27-09-2021 04:12:04