Responses (1)

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  Tom_Ring

  Hi @Leroy993. What kind of phone is this on? Do this happen when you answer a notification or when you are on the dashboard activating the Live View? You can always try to remove the Ring app from your phone, reboot your phone, then reinstall the Ring app. This ensures your RIng app is running on its latest software and optimally integrated with your phone.

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  16-10-2020 05:14:45

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  cspann68

  I am having the same problem. A huge deer just ran through my backyard and I went to the app because it didn’t catch the motion I was just going to rewind the current view so I could see it. That’s not even an option anymore. I can only see live view and not rewind it. Or I can see motion. I don’t know what happened. I have an iPhone 11.

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  27-10-2020 02:09:03

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  Caitlyn_Ring

  Hi @cspann68. Do you have an active [Ring Protect subscription](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) with your device? You'll need one in order to view any previously recorded events. Without a subscription, you can only access the Live View to see what's happening in real-time.

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  27-10-2020 05:24:00

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  Leroy993

  Hi Tom I have a iPhone X, and it happens when both answering a notification and viewing a camera via the dashboard. I have tried uninstalling then reinstalling the app, to no success.

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  27-10-2020 09:40:02

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  Caitlyn_Ring

  Hi @Leroy993. You may want to check and make sure the Event History Timeline is enabled in the account settings. Open the Ring App \> Main Menu \> Account \> toggle Event History Timeline on. If this is off, that would explain why you're not able to swap the view. Let me know if that does the trick for you! :)

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  28-10-2020 04:33:16

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  Leroy993

  This did the trick! Thank you very much for your help ?

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  28-10-2020 08:47:24