Ring App
Bridge no longer appearing in Ring app, ownership issue
It seems the bridge got removed from the ring app, will not allow me to readd Hi James, We’ve recently blocked an attempt to set up your Ring device named **“Ring Bridge”** which is currently linked to your Ring account. If you didn’t give your device to someone, no further action is needed. If you do want to change its ownership, you’ll first need to remove the device from your Ring account before they set it up – here’s how: 1. Open the Ring App and select the device you wish to remove. --- --- 2. Tap the **Device Settings** tile then General Settings. 3. Then tap **Remove This Device** . Once removed, your device’s video recordings and Event History will also be removed. We appreciate you choosing Ring to help protect your home! The Ring Team
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08-01-2021 05:59:11
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Tom_Ring
Hi @jnkenny262. Thank you for sharing the message you received. Typically, this message appears when a device that has already been setup is trying to be setup under a different email than what your devices are registered to. If you are unable to see this device in the Ring app, you may be on a different [Location](https://support.ring.com/hc/en-us/articles/115005039983). If this is not the case, it would be best to contact our support team to look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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11-01-2021 04:17:12
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