Ring App
Apple Watch OS6.1 motion image preview
My wife and I both have Apple watches and iPhones. On my wife’s Apple Watch she gets a Camera image preview when she gets a Motion notification and on my Apple Watch I just get a text motion Notification with no image. I have searched through all the settings and compared our settings. I have been unable to get my notifications on the Apple Watch to include the camera image preview. even re-installing the ring app on the iPhone and restarting both devices I still get the same text only notification but my wife has a Camera image and the text on her watch. I know this is a widely requested feature and I’m surprised to see it working on one device but not another. How do we get this image preview included with our notifications on our Apple watches?
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22-12-2019 08:07:26
Responses (7)
- D
Interesting... I too started to get an image capture with my notifications on my Apple watch on Sunday (in fact on iphone and on appe watch). However my husband wasn't, so I updated his app and then he too was receiving them. However the following day, they stopped for both of us! I have no idea why and until this post I hadn't found anything online to show that it was a feature?! So following with interest!
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23-12-2019 02:14:17
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MI was very happy when I first noticed the image preview on my Apple Watch & iPhone. Then as quickly as it arrived... it was gone. Hoping it returns soon as a Christmas present for all of us who have been patiently waiting for it!
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23-12-2019 07:48:07
CSame here. Working one day, then stopped to get them back as that was a huge value add considering how sow ring operates
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06-01-2020 01:41:37
DIt has been almost a year since this feature appeared and disappeared. Please bring this useful feature back!
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11-11-2020 03:49:15
- SR
Also had this for one day around 12-22, now its gone. I changed the notification settings to allow full preview when locked, still doesnt display image. Does RING have any input here???
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26-12-2019 02:47:04
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- N
Hey, I got the image preview on my Apple Watch too for a short period of time and it was superb. Can't see how to get it back and this is the only place I have seen it mentioned anywhere - here's to hoping Ring bring this back. PLEASE.
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31-12-2019 11:18:55
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- DH
I had exactly the same experience. And then it disappeared. need it back.
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01-01-2020 07:43:50
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TAny news on this? I had them, and now they have gone. My notifications aren’t working correctly at all now.
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02-01-2020 10:43:33
JI called ring today and they recommended I reset the spotlight camera. I’m not home to do that, but I see others have also gotten the preview on their watch and it has stopped. They played dumb to this on the phone today. I’d like to see it come back as well. I assume ring monitors this forum, as they host it. Can someone clarify this for us. It seems to be a popular feature.
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02-01-2020 09:59:07
MMy applt watch was compatible for about a day or so as well, after my husband connected the Ring after xmas... and then has stopped working and I cant for the life of me figure out how to get the notifications back. :-( hopefully one of you guys can figure it out!
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02-01-2020 11:20:28
JRing recomended I reset the camera. This is what they sent. It was a pleasure speaking with you today. We talked about your Floodlight Cam. Here are the steps on how to hard reset your Ring device: 1. Press and release the setup button (on the top of your Floodlight Cam) 2. Wait for the light on the camera to turn off 3. Open and login to the Ring application 4. Tap 3-dash line on the upper left corner 5. Follow the steps on the link starting Step Three on this link: [https://support.ring.com/hc/en-us/articles/115001693183](https://support.ring.com/hc/en-us/articles/115001693183) That link they provide requires you set it up as a new camera. the barcode is on the back, so it requires I remove it from the wall. I replied that if I remove it from the wall, it goes back to Costco.
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02-01-2020 11:22:28
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MichelF
My brother does get a picture with his report and on his apple watch since 22-12-2019. i dont jet perhaps they are rolling this out, I hope it gives a lot of added value
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23-12-2019 11:30:28
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