Ring App
App not working to change tones
Hi I am trying to change my in app notifications and every time I select a different sound, I’m told ‘your sound could not be loaded - try again’ and that just keeps repeating. I deleted the app and reinstalled, and some of the sounds now work but not all. My wife also has the same issue with this. Please advise Thank you. (PS if an admin reads this, the app still advises to email for help, to which you just get an auto response saying help is t offered on email. Quite frustrating)
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07-11-2020 11:29:16
Responses (4)
- G
I have the same problem. We are new to Ring - and this doesn't give much confidence. I have tweeted to Ring - but they seem to be ignoring me. I have done everything that OP has done with no success. Running on an iPhone
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09-11-2020 08:38:12
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JI have the exact same issue on an iPhone XS Max running iOS 14.2. None of the tones work under Rings or Motions so I don’t have any sort of audible notifications. Even selecting “Silent” gives me that error.
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10-11-2020 06:41:18
- C
I have the same issue - a recent change. I was able to assign a spooky sound for Halloween, but now I have no way of changing it or making it silent from the iPhone app.
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10-11-2020 09:13:34
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MThis is ridiculous. I just installed my first ring doorbell. I mess with some alert settings and not I am stuck on the Thanksgiving Turkey alert. Talk about lack of confidence. I will be ripping this thing off and installing Nest if they cannot fix this soon.
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11-11-2020 01:35:37
- D
Same thing here... both iPhones have the same problem and now its stuck on a turkey ringtone...
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11-11-2020 01:30:50
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kunara
I have the exact same issue since yesterday and it’s been driving my wife and I crazy. Happening on both iPhones, with one of two Ring Spotlight Battery cameras only. Any help would be much appreciated!
2
09-11-2020 05:42:23
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