Ring App
App keeps removing my post of adult thief stealing my packages
I have two ring cameras, a doorbell and floodlight. Today, a man walked around my front and then up to my porch and attempted to steal my packages that were just delivered. The floodlight camera shows the person coming onto my property from his truck and then back to his truck. The doorbell camera shows the person's face and the actual act of stealing. I posted the floodlight video and then tried to post the doorbell video. A moderator keeps removing my doorbell video and is making up different reasons as to why. The first two times it was because of "unneighborly or inappropriate content". In my first post, I said that it looked like the thief hit every branch of the ugly tree he fell out of. In the second, I said he was a worthless thief. In the third, I said it was just part 2 of the encounter. In the forth, I said that Neighbors keeps removing my post. The reason I was told this time was because the moderator feels that I am posting the "same informartion". It's not the same information. It's a completely different video that shows the thief's face. Why is Neighbors trying to protect this thief from my actual neighbors being able to ID him? Why is a single moderator allowed to do whatever they want? Why is Ring removing the very ability that I purchased this product for? What is the point of this app and product if you can't actually use it? Do we have to use this product in fear of some power crazy moderator?
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26-05-2020 04:11:16
Responses (7)
- R
Same issue - posted videos of people attempting to steal packages and Ring deletes the posts. I suspect they've been sued by someone caught on camera and now have a policy to delete everything. I've even tried posting a positive video and been told it's outside Ring neighborhood guidelines. I used to like ring when they first came onto the market. Now that they've become popular their customer service stinks (25 minutes to get someone on the phone) and generic emails to questions about delivery status/delays and technical inquiries.
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30-12-2020 11:08:39
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- B
They've taken down so many suspicious videos that ive tried to post in my neighborhood. I wrote to the email provided and this was their response "We’ve reviewed your post, and we feel that it’s not quite right for Neighbors. We recently made changes to our Unexpected Activity category based on feedback from the community about what posts are most useful. The type of incident you are reporting is no longer permitted on the app. We appreciate your effort to engage your community. We understand that each incident is different and local context matters, however we have one set of Community Guidelines that all users must follow. Your feedback is important to us; the community guidelines will continue to evolve as we figure out what information users want to see." What's the point in having a community outlet to make our neighbors aware of what's going on when they won't allow us because it doesn't follow the "guidelines"? Every neighborhood is different and there should be flexibility as to what is appropriate with the guideline. I may have to take my business elsewhere. What's the point in giving my money to a company that takes that away from us? I'd rather put my money into a security company that allows us to be safe.
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23-02-2021 04:51:00
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- U
Was a satisfactory outcome ever reached in any of these interactions? I have a had a post of a video where a catalytic converter thief jacking up a car and stealing the converter deleted at least three times. I don't accuse or use any disparaging or defamatory language. I am just trying to alert my neighbors. The mod deleting the post makes me feel violated yet again.
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08-04-2022 10:00:35
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- G
This has happened so often to me and other people that all there are left on our neighborhood feed are 'lost cat' posts. Your moderators are so over the top on that they are actually putting their users at risk. We use the neighbors groups to notify each other about active criminals in our neighborhood doing active crimes and your moderators just willy nilly remove our posts because they don't meet some obscure guideline which when you remove our posts won't even tell us which guideline. This is unaccepatable. I pay for a subscription through Ring and have several devices. I have NO qualms about buying a different brand if this kind of nonsense is going to keep going on. Last night a guy was in my neighborhood at 8pm going door to door trying to get into people's homes and cars. There was at least 4 people on my street alone with Ring cameras that couldn't post about him because they kept being removed by moderators.
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11-01-2023 02:48:33
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buteo35
I'm having the same problem!!! I've posted under 3 separate categories, changed the wording in my post, replied to the Ring Teams denial emails, and nothing happens. Listen, this is important, the denial emails come from a NO-REPLY email address. I know it says to reply to them, but you can't!! Go to neighborssupport@ring.com or communityalerts@ring.com. I just spoke to someone at Ring and they say they are going to fix this problem.
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11-12-2020 03:15:31
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