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Android phone not getting any notifications
Hello. I have a Ring doorbell and the app installed on my Android phone and my mom's iPhone and iPad. Since a few days ago, I have stopped receiving all notifications from Ring on my Android. Everything is fine on my mom's iOS devices.I have gone through all the suggested fixes here- checking notification settings, clearing cache, clearing data, uninstalling/reinstalling the app, along with turning my phone off/on during those steps- to no avail. Is there anything I'm missing? I am using a Samsung Galaxy Note 8, Android version 9 per my settings info.
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28-05-2020 17:17:17
Responses (11)
- N
Hi...late to this thread, but it details the exact problem I am having - all of a sudden I can't get my cam to notify my Android phone of an alarm. I read through all the items in this thread and all seems to be working correctly - right settings, etc. The cam is definitely connected to the internet - I can view live images, etc. - but it just won't send an alarm to my phone. I'd gladly pay for some hands-on help here! Thank you.
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08-01-2021 23:29:59
- E
Hello! I'm also having the same issue on my android phone! I've tried everything (settings, app settings, phone reset, re-installed the app) and I'm still not receiving notifications for motions or the doorbell. Very frustrating
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10-01-2021 10:38:34
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- E
Hello! I'm also having the same issue on my android phone! I've tried everything (settings, app settings, phone reset, re-installed the app) and I'm still not receiving notifications for motions or the doorbell. Very frustrating
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10-01-2021 10:38:34
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DChiming in. Same thing happened to my ring spotlight cam. Everything still works except none of our devices get push notifications. Started a few days ago. The fact that none of our devices get notifications (and have not been updated recently) leads me to believe this is on ring's end. Perhaps a firmware update for the camera or something. I've troubleshooted everything on our end and nothing has worked.
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10-01-2021 19:06:14
- R
I have just bought the latest ring 2021 doorbell and everything is working including notifications on my android mobile phone. For some reason its just stopped notifying me on my android mobile. I have an oppoR9s Plus mobile. I am thinking that maybe the issue may be with the RING app or maybe andriod version of my mobile phone. I have done all the checks and reset everything so many times but still have this issue. I'm not very impressed, I expected a lot better, RING is not an entry level unit. I hope this gets fixed asap.
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11-04-2021 11:47:36
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alhop
tearing my hair out cannot get email/message phone alerts. Have given Ring every permission possible, checked all motion etc blue button alerts. JUST set up my daughters Ring doorbell, alerts aplenty works a treat.
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06-09-2020 06:57:09
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