Android Location Loop
I have been trying to install a new Flood Cam Pro for close to a month now. I have talked to support at least three times and I cannot get an answer. While going through the set up my app gets stuck on the location screen. When I hit next it loops back to the same screen and I cannot proceed. I have uninstalled and installed several times and no change. App version is 3.45.1 Hope someone can help because I can't return it and it was $250. Completely worthless at this point.
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02-11-2021 07:33:10
Responses (1)
- T
Hi @user1400. Do you have another device you can try the setup on? Perhaps a tablet or another phone? Additionally, check this list [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to see if you have an app that is conflicting with the Ring app. If you have an active VPN, be sure to turn it off.
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08-11-2021 04:50:01
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user1400
I just tried it all and still... When I scan the code on the box the next screen shows the location to set up the device. I already have a doorbell cam so I already have my current address in there. I click next and the screen just flickers and won't advance. Now, when just manually enter the code and click next then the screen just goes white and nothing happens.
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05-11-2021 05:42:33
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