Android can't connect to live view

Recently encountering a problem where my android phone can't reliably connect to live view. It churns for about 20 seconds and then complains my app can't connect to ring. Does this mean the Ring Servers or my Ring device via the Ring Servers? Or simply to my Ring Doorbell? My experience with this device has never been stellar. I've NEVER seen a video of a delivery person approaching my door, although I've seen a few butts walking away. What's the point if you don't see their faces? Anyway, I called support and what a difference from the time I first installed the device and now when Amazon is in control? At first I got a person obviously raised in the USA who spoke clearly and empathetically. Now when I call I get an accent so thick I have to ask to repeat things multiple times and absolutely no empathy. You'd think I was inconveniencing them! No real trouble shooting skills, only checking boxes. I'm told at 10:30 at night I have to dismount the device from my outside wall and press the reset button when the device appears to be working well. It's my app that can't contact Ring. Very frustrated.