Responses (1)

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  Chelsea_Ring

  Hey @jutuz. The Ring app will automatically put your Live View into landscape mode when answering a notification for motion or a ding. You can view the Live View from the portrait mode in your [Event History Timeline](https://support.ring.com/hc/en-us/articles/360000704763-Event-History-Timeline-Information#:~:text=Open%20your%20Ring%20app.,the%20Event%20History%20Timeline%20toggle.) view, but your notifications for motion and dings will automatically bring you to the Live View. You would need to exit out of the Live View and open up the Timeline view from your dashboard to see it this way.

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  14-08-2020 06:03:04

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  jutuz

  Thx @Chelsea\_Ring Well. I double checked. And double checked again. It doesn't. Opening from notification or from the app without notification does not make any difference. In both live-view and in event history timeline the video goes to full screen landscape mode. I took some screen recordings, but I can't show them, because when entering the full screen mode the recording stops. Which kind of proves my point. I'm on a Redmi Note 8 Pro. My wife is on a Motorola G8. She doesn't have this issue though.

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  14-08-2020 06:16:24

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  Marley_Ring

  Hi @jutuz! Other than removing and reinstalling the Ring app on your mobile device, it looks like you've tried just about everything. As another mobile device in the home is running Android and not having this concern, this is a good indicator that there may be something different with your specific device. I recommend looking into any accessibility options, as well as for any [3rd party apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). I hope this helps! :)

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  17-08-2020 09:50:57

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  Eagle328

  There is an update out today to 3.29.1. Maybe that might fix the issue for you.

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  17-08-2020 10:18:06