‎Alerts stopped working unless app is open

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paulbarnes007

Alerts stopped working unless app is open

Hi, any one else found their alerts have stopped working on Apple iPhone? Mine dont work now unless the app is open which is not too helpful. I see some issues with IOS 13 with alerts. I am on 13.1.2. My wife's iPhone is on IOS12.xx and is working ok as normal. All notifications set to ON and motion detect on etc. in app.Thanks

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04-11-2019 20:17:00

Responses (1)

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Brad

IOS13 has added more notification "security". Check your notification settings and make sure they are on for the app. It sounds to me like your notifications settings are the issue. I remember I had to do some tweaking with the IOS13 upgrade. The fact that your other IOS12 iPhone is working fine and that the notifications work with the app open supports this theory.

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04-11-2019 23:34:44

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paulbarnes007

Thanks, they are all set to ON, tried phone reset, toggle on/off of settings and all that. Very annoying...

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05-11-2019 16:09:30

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paulbarnes007

Hi, deleted and re-installed Ring app and ok now! Many thanks.

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09-11-2019 15:06:52

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LISA1

I'm also having issues. Phone settings are all correct. Uninstalled and re installed, still not getting notifications UGH

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11-01-2020 01:25:02

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paulbarnes007

Hi, the fix for me was Ring app delete and re-install, this def fixed it.

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11-01-2020 09:35:56

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LISA1

Did you have to do it more than once? I've already tried that per tech support

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11-01-2020 21:09:18

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