Responses (8)

C

Caitlyn_Ring

User Solution

Hi @SWil7. The alert tone should play the sound you have selected in the Ring app. Navigate to the App Alert Tones menu and select the default Wind Chime option. After that saves, try selecting a different tone to see if it correctly saves. If that doesn’t resolve the issue, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring. A member of our support team can take a closer look and gather any details needed to investigate this issue with the app.

1

•

08-11-2023 18:47:06

•

Reply

U

user66797

Same here - I am having the same issue - all my devices are notifying me with windchimes even when I have silent selected.

0

•

16-11-2023 15:13:08

C
Caitlyn_Ring
User Solution
Our team has located a fix for this issue and are hoping to include it in the next Ring app update. I’d recommend keeping an eye out for an update from the app store. Please also keep in mind that app updates are performed on a slow rollout, so you may not have an update available at the same time as someone else. Thank you for your continued patience as we worked to resolve this.
0
•
01-05-2024 19:11:44
•
Reply
J
Justin_Ring
Hi neighbors. Please reboot the phone or tablet that is not changing its app alert tone to see if it helps. If not, as mentioned by Caitlyn, reach out to our support team to further investigate this concern.
0
•
17-11-2023 20:02:48
•
Reply
U

user77805

I just set mine up and it’s doing the same thing. I have as updated the app and still not fixed. I’m ready to return it and get a different brand. This is not okay.

0

•

24-02-2024 02:55:33

•

Reply

C

Caitlyn_Ring

Hi @user77805. Which version of the Ring app do you currently have? If you haven’t done so already, navigate to the App Alert Tones and select the default Wind Chime option. Then navigate back and select a different tone to see if it properly changes this time. If the issue persists, please reach ou

0

•

26-02-2024 19:18:53

U

user79204

I’ve tried changing it several times this weekend but it still plays the wind chimes which is the default sound. Anyone else ever had this issue?

0

•

18-03-2024 04:12:36

•

Reply

C

Caitlyn_Ring

Hi @user79204. I’ve moved your post to a thread where other neighbors expressed a similar issue. Please try the troubleshooting steps listed in the marked solution. If that doesn’t resolve this problem, you can get in touch with our support team at one of the numbers available here for further assis

0

•

19-03-2024 19:47:09